Service Delivery Project Manager
4 weeks ago
The Service Delivery Project Manager oversees strategic partner accounts, ensuring effective communication and the successful execution of critical initiatives. This role focuses on optimizing network performance, upholding service standards, and strengthening infrastructure reliability. Responsibilities include managing maintenance processes, contractor partnerships, and cost efficiencies while ensuring precise data reporting and adherence to service agreements. The individual will also devise and execute strategies to reduce mean time to repair, improve backup power systems, and support the national maintenance framework for sustained network dependability. Key Responsibilities Account Management for Strategic Partners Conduct weekly touch-base meetings with stakeholders. Clearly communicate progress on monthly and quarterly initiatives to internal and external parties. Forecast and monitor key account metrics to drive performance. Analyze customer usage patterns of products. Collaborate with the Sales team to onboard and integrate existing maintenance clients while nurturing ongoing client relationships. Maintenance Management Ensure network availability exceeds 92% and maintain a 96% SLA in both public and private domains. Oversee accuracy of SLA ticket tagging and typing for month-end calculations. Manage and ensure precision in network monitoring and maintenance reporting systems. Establish and enforce service level agreements with maintenance providers. Develop and implement maintenance procedures for public and private spaces, including new technologies. Upgrade and standardize infrastructure (e.g., transitioning from LTE to Fibre or stabilizing electrical connections) to enhance network reliability. Lead teams to reduce mean time to repair for tickets. Maintain strong relationships with contractors and service providers. Handle maintenance contractor billing, invoicing, and repair cost management. Analyze top outage tickets to minimize recurrence. Contribute to the development of the National Maintenance Strategy. Quality Assurance Management Ensure QuickBase data accurately reflects field equipment. Supervise the Quality Assurance team to maintain infrastructure (new and existing) to high standards and specifications. Backup Power Management Oversee backup power installations. Identify and address poles with failing backup power. Manage stock tracking and updates in QuickBase. Enhance backup power solutions for improved reliability. Ensure all power management units report accurately with reliable data. Qualifications & Experience Bachelors degree in Project Management or a related field preferred; PMP or equivalent certification is an advantage. Over 5 years of experience as a Project Manager in a relevant industry. Systems Proficient in project management software and tools; experience with QuickBase is a plus. Strong leadership, communication, and interpersonal abilities. Adept at managing multiple priorities in a dynamic, fast-paced setting. Skilled in problem-solving and decision-making. Required Skills: Cost Management Effective Communication Service Providers Calculations Service Delivery Typing Assurance Partnerships Invoicing Decision-Making Account Management Metrics Reliability Quality Assurance Infrastructure Availability Contractors Specifications Strategy Software Maintenance Project Management Leadership Sales Communication Management #J-18808-Ljbffr
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Service Delivery Project Manager
4 weeks ago
Johannesburg, South Africa Level-Up Full timeThe Service Delivery Project Manager oversees strategic partner accounts, ensuring effective communication and the successful execution of critical initiatives. This role focuses on optimizing network performance, upholding service standards, and strengthening infrastructure reliability. Responsibilities include managing maintenance processes, contractor...
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Johannesburg, South Africa Jobs4All Full timeDemonstrate ownership and accountability for end-end customer service experience Responsible for end-to-end service delivery and project delivery to customers. Deliver the projects in time and in budget. Professional project management and regular project delivery update to management. Work directly with customer teams and executives as required; provide...
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IT Services Delivery Manager
1 week ago
Johannesburg, South Africa Carlysle Human Capital Full timeAble to coach and develop team members in implementing service management standards and processes. - ** 5+ years' experience of managing Software Service Delivery teams**: - Experience of pragmatic implementation of the ITIL framework in a similar sized organisation - Software Development Project Management - Evidence of a strong technical experience in...
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Service Delivery Manager
5 days ago
Johannesburg, South Africa SavageOne Pty Ltd Full timeJob Overview : We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes. Key...
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IT Services Delivery Manager
2 weeks ago
Johannesburg, South Africa Carlysle Full time**Gauteng**, JHB - Eastern Suburbs** **Monthly Basic Salary (Market related, Negotiable)** ***: ***: - **Able to coach and develop team members in implementing service management standards and processes.** ***: - **5+ years' experience of managing Software Service Delivery teams** ***: - **Experience of pragmatic implementation of the ITIL framework in...
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Service Delivery Manager
4 days ago
Johannesburg, Gauteng, South Africa SavageOne Pty Full time R1 200 000 - R2 400 000 per yearJob Overview:We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes.Key...
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Service Delivery Manager
3 weeks ago
Johannesburg, South Africa Set Consulting Full timeJob Title: Service Delivery ManagerLocation: South AfricaDepartment: Net Ops South AfricaReports To: Head of Power Deployment / Infrastructure DeploymentSUMMARY:• To manage a team of service delivery supervisors (SDS) in Infrastructure Deployment.• To manage a multiple-site portfolio and be responsible for operational activities of the site service...
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Service Delivery Manager
4 days ago
Johannesburg, South Africa Pollock and Associates Full timeService Delivery Manager ICT Johannesburg North, Johannesburg - Gauteng - South Africa Reporting to the Service Delivery Manager you will be in direct contact with customers in the Southern and Eastern African Regions. It is essential that you have managed IT environments within government departments. Your permanent objective is to maintain the systems...
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Project Delivery Manager
2 weeks ago
Johannesburg, South Africa Africa-One Consulting Full time**Project Delivery Manager Job Description** **Responsibilities** - Manager to the Project Manager - Manages Project processes - A master planner and executionist - Resource allocation - Planning against run-rate & budget - Track delivery - Act as a buffer between Project Manager and Organization Executives - Pick up Escalations before they happen - Sit in...
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IT Service Delivery Manager
2 days ago
Johannesburg, South Africa Dimension Data Full time**Job Description Summary** Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the...
