Manager: BankTech Business Operations Monitoring

3 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa MoMo from MTN Full time

Manager: BankTech Business Operations Monitoring Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together. As part of your portfolio as Manager: BankTech Business Operations Monitoring , you will be: Responsible for ensuring operational excellence, business continuity, and performance visibility across the BankTech portfolio. Responsible to lead end-to-end monitoring, analysis, and optimization of the operational ecosystem, encompassing partner integrations, service quality, transaction performance, risk detection, and customer impact. The incumbent will serve as the operational “nerve center,” ensuring that the BankTech products run securely, reliably, and profitably across multiple markets. Responsible to play a pivotal role in embedding predictive analytics, automation, and data-driven decisioning to proactively identify inefficiencies, risks, or opportunities, ensuring alignment with Group Fintech’s strategy of building a future‑fit, scalable, and resilient digital banking platform. The incumbent must have the following: 4-year Information Technology / Information Systems / Engineering (or related) Degree ITIL Certification Certification in Data Analytics, Business Intelligence, or Process Optimization (e.g., Lean Six Sigma, ITIL) 6–8 years of experience in business operations, process analytics, or service performance management within Fintech, Banking, or Payments Proven experience managing lending or digital credit operations, including risk monitoring and repayment performance Experience with data visualization and monitoring tools (e.g., Power BI, Tableau, Kibana, or ServiceNow) Experience in incident and problem management, vendor performance, and SLA oversight Understanding of API-based ecosystems, digital wallets, and credit scoring models Familiarity with African Fintech operating environments and partner integration models Preferred Extras MBA or Master’s in Financial Technology or Operations Management Understanding of emerging markets Worked across diverse cultures and geographies Job Details Seniority level: Mid‑Senior level Employment type: Full-time Job function: Information Technology Industries: Financial Services, Banking, and Telecommunications Ready to make and drive the change with us? Apply now Closing date: 19 November 2025. Late applications will not be accepted. Should you not hear from us within 2 weeks of closing date, please consider your application unsuccessful. #J-18808-Ljbffr

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