Client Support Consultant
3 weeks ago
Works within pressurized circumstances across teams to ensure client contacts and queries are understood and responded on appropriately. The Client Services Consultant plays a crucial role in achieving Raving Fans through:: Maintaining solid operational relationships Collaborates to ensure understanding and resolution of all client queries Identifies solutions and agrees resolution paths Ensures regular feedback is provided until resolved – owns all contacts Keeps updates within changes in the landscape to ensure solutions are tailored and relevant By nature is a Completer/Finisher who ensures all queries are resolved on AWD and Service Desk Escalates timeously where appropriate, but never hands off ownership Always looking for ways to improve client experience Fosters partnerships to improve cycle timeneric Job Profile Job Requirements 1 to 3 years’ experience in a service-orientated environment Experience in the financial services industry is advantageous Knowledge of MS Office Suite Demonstrative track record of professional client experience in a dynamic industry Strong communication (verbal, written) skills Problem solving, analytical and collaboration skills to deliver solutions for client and organization Take responsibility for achieving objectives with a strong focus on the client experience Displays an understanding of client satisfaction best practices Displays a team approach through collaboration and support Builds and maintains productive relationships within the organization and with clients Curious and innovative in driving continuous improvement Quality orientated with a 100% accuracy rate within a very robust turnaround time Agility and adaptability in a high-pressured, complex environment with tact and diplomacy Manage time effectively i.e. engaging internal and partner teams to ensure outcomes Self managing and resilient Engaging with development teams on new products and solutions to existing issues About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA). Together with our customers, we help over 26 million people from all wealth segments to invest in their future. #J-18808-Ljbffr
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Client Support Consultant
51 minutes ago
Johannesburg, Gauteng, South Africa FNZ Full time R250 000 - R500 000 per yearWorks within pressurized circumstances across teams to ensure client contacts and queries are understood and responded on appropriately. The Client Services Consultant plays a crucial role in achieving Raving Fans through::Maintaining solid operational relationshipsCollaborates to ensure understanding and resolution of all client queriesIdentifies solutions...
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Client Support Consultant
1 hour ago
Johannesburg, Gauteng, South Africa FNZ Group Full time R104 000 - R208 000 per yearWorks within pressurized circumstances across teams to ensure client contacts and queries are understood and responded on appropriately. The Client Services Consultant plays a crucial role in achieving Raving Fans through::· Maintaining solid operational relationships· Collaborates to ensure understanding and resolution of all client queries· Identifies...
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Oracle Solutions Consultant
1 week ago
Johannesburg, South Africa Spinnaker Support Full timeSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
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SAP Solutions Consultant
1 week ago
Johannesburg, South Africa Spinnaker Support Full timeSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
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Sap Pre-Sales Consultant
4 weeks ago
Johannesburg, South Africa Spinnaker Support Full timeSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Spinnaker Support has an immediate opening for a Solutions Consultant (SC) to join our team in South Africa. Responsibilities Collaborate with Spinnaker Support
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Client Support Consultant
6 days ago
Johannesburg, South Africa Positive Switch Full timeDescription - Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles - Log queries and all activities to resolve same completely, accurately on CRM system - Escalate queries that cannot be resolved within the defined time-period to the Client Support...
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SAP Pre-Sales Consultant
3 weeks ago
Johannesburg, South Africa Spinnaker Support Full timeSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
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Sap Pre-Sales Consultant
3 weeks ago
Johannesburg, South Africa Spinnaker Support Full timeSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Spinnaker Support has an immediate opening for a Solutions Consultant (SC) to join our team in South Africa. Responsibilities Collaborate with Spinnaker Support Account Executives during...
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Senior Client Consulting Manager
2 weeks ago
Johannesburg, South Africa Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
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Payroll Support Consultant
4 weeks ago
Johannesburg, South Africa LabourNet Full timeWe are currently looking for a Payroll Support Consultant to assist clients in implementing efficiencies in their payroll processes, provide support for day-to-day payroll-related queries, and maintain a solid relationship with clients. You have the opportunity to improve compliance in this position. Looking at the challenges the world is facing today...
