Sales Consultant

3 weeks ago

Durban, South Africa Telesure Investment Holdings (Tih) Full time

Job Title Sales Consultant - VAPS Lifestyle Team (Durban) Company Telesure Investment Holdings (TIH) Location Durban, KwaZulu-Natal, South Africa Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development Industry Insurance Job Purpose Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand. Responsibilities Customer Relationships Development – Make calls by telephone to allocated customers to develop new relationships or as a first point of contact. Customer Needs Clarification – Interview the customer following a complex multi-level sales script to clarify requirements; assist in collecting client requirements, making detailed notes. Set clear objectives for each sales call; use standard materials to present to the customer; ask relevant questions to evaluate interest and identify further information needs. Sell Customer Propositions – Identify products or services that best meet the customer's stated needs, explain, and invite purchase at the standard price / terms and conditions of sale. Operational Compliance – Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure required standards. Customer Relationship Management (CRM) Data – Schedule call back and enter relevant information into the CRM after each contact to create a call plan and ensure quality data. Performance Management – Prioritise own workflow and ensure work completion to required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA. Personal Capability Building – Keep abreast with current changes in internal policies and procedures, external regulations via the online training system and tracked by a formal assessment. Sales Opportunities Creation – Identify potential customers by obtaining information, referrals, and recommendations from existing customers. Education General Education – Matric Experience 2–3 years telephonic sales experience (Essential) Experience in Financial Services Industry (Advantageous) Think you have what it takes to be part of an unstoppable team that constantly finds better ways to give peace of mind? Don't wait, apply now. #J- #J-18808-Ljbffr

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