Collections Operations Manager
2 weeks ago
About the Role : We are excited to announce an opportunity for the position of Operations Manager within our High Balance Collections division, based in Johannesburg. This is a fantastic opportunity to lead, inspire, and develop a dynamic team of Team Managers and Agents. You will take charge of their growth, driving their development to unlock maximum productivity and effectiveness, all while focusing on achieving stellar recoveries. As the Operations Manager, you will craft and execute strategies, boost team capacity, and ensure the seamless implementation of business goals. You will be at the helm of the business unit's success, guiding a team of managers and expert consultants to financial and operational triumphs. Key Responsibilities : Under the management / direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to) : Portfolio Management: leading the execution of strategies and managing portfolios to maximise recoveries, ensuring consistent achievement of productivity, quality, and collection targets. Optimising call centre productivity through hands-on team management, best practices, and continuous process improvement. Designing and executing operational strategies and daily portfolio analysis to drive efficiency and results. Overseeing administrative processes and reporting to ensure smooth operations and improved performance. Compiling and producing relevant reporting and analysis to maximize results. Personnel Management: actively managing Team Managers to ensure performance management, coaching, and professional development. Ensuring staff are trained, motivated, and supported, with an emphasis on performance excellence. Driving performance and applying disciplinary processes when necessary to ensure team alignment with goals. Managing attendance and compliance to maintain a productive and engaged workforce. Expanding and developing teams. Coaching and mentoring staff in line with the Nimble Group Values. Service Excellence: fostering strong, strategic relationships with stakeholders and ensuring delivery of exceptional service and high satisfaction, with continuous improvement. Living the Nimble Values: creating a positive impact, demonstrating accountability, seeking better ways to improve processes, and leading with integrity. Requirements : Management experience in operations, especially in collections or credit management. Proven success in managing teams and developing talent. Expertise in portfolio management, relationship building, and team leadership. Track record of driving operational success while optimizing productivity and quality. Strong problem-solving and strategic thinking skills with a focus on continuous improvement. High-level computer literacy. Experience in management reporting and presentation is advantageous. Strong communication and interpersonal skills to engage and motivate teams. Results-driven with the ability to manage under pressure and meet targets. Remuneration and Benefits : Competitive salary Performance-based incentives Comprehensive benefits package at full employer cost, including Funeral Cover, Group Life Cover, and Disability Cover Paid Maternity Leave Paid Birthday Leave WIFI access This appointment will be made in line with the Company's Employment Equity Plan. #J-18808-Ljbffr
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