Specialist, Technical

2 weeks ago

Johannesburg, South Africa Stanbic Bank Tanzania Full time

Job Description Provide Integration application support working as part of a team to support the production and non‑production areas within the IT environment, focusing on multiple integration applications in the Private Banking area. Support the Group Infrastructure and Operations practice in driving release cadence and ensuring Agile values are applied, providing valuable information across the practice to efficiently use resources and deliver business outcomes. Responsibilities Qualify incidents for Integration Level 2 Support, ensuring 100% service availability. Diagnose, resolve, document and, when necessary, escalates system incidents to resolution. Run Critsits sessions for major outages on behalf of the Integration team. Perform event management by monitoring dashboards and system environments. Check log files to ensure continued processing and proactive error handling. Communicate system issues to clients, peers, and management. Perform trend analysis to identify hotspots (daily, weekly, monthly, year‑on‑year). Prepare daily incident and SLA reports. Act as SME, mentor junior staff, and recommend/implement vendor fixes and patches. Qualifications First Degree in Information Technology. 8‑10 years of experience in Technology Operations / Infrastructure Production. Technical Competencies IBM DataPower API Connect Gateway ACE Message Broker IBM MQ Business Process Improvement Change Control and Management (IT) IT Business Analysis / Feature Analysis IT Knowledge IT Strategy & Planning Stakeholder Management Behavioural Competencies Adopting Practical Approaches Challenging Ideas Convincing People Documenting Facts Embracing Change Generating Ideas Interacting with People Making Decisions Meeting Timescales Producing Output Taking Action Team Working Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology #J-18808-Ljbffr

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