Food And Beverages Supervisor

Job Purpose and Responsibilities Shift Supervision : Put in place staff scheduling and duty allocations to ensure maximum coverageHandle shift briefings / handovers / shift reportsInteract and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.Manage staff appearance and floor appearance / functioning of equipment and systems for the outletReport and resolve any issues experiencedManage the control of stock and operating equipment as per SOP for the outletCash-ups at the end of the shiftFood & Beverage Product Offering : Monitor service offering / products and pricing within F&B outlets on the casino floorMake recommendations of improvements to the product and service offeringCompile and co-ordinate the food and beverage promotional calendar for the outletMonitor customer service standards in the outlet and identify any areas of concernConduct maintenance walkabouts for front of house and back of house areasMonitor health, safety, hygiene and environmental elements in the outletMonitor the use and storage of operating equipmentMonitor stock control and operating equipment control processesInvestigate variances / discrepancies and take necessary action to correctConferencing product : Liaises with clientsAttends pre-conference meetingsProvides client with relevant solutions / options for conferencingConduct QA to ensure set‑up is in line with client requirementsIs present at functions to ensure execution is in line with client requirementsManages staff appearance and floor appearance / functioning of equipment and systemsControl and management of stock and operating equipment as per SOPLiaises with Technical to ensure maintenance schedule plan is adhered toMonitors and reports on functionsConducts post‑mortem on events and makes recommendations for improvementsProvides ideas and solutions that are innovative and in line with industry trendsPeople Supervision : Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and proceduresIdentification of employee training needsPerform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outletManage employee relations within the departmentStaff communication and motivationPerformance contracting, reviews and developmentAssist in providing resources and removing obstacles to performanceOnboarding of new staff membersFinancial Control : Authorise spend in line with budgetConduct accurate 10, 20‑day stock takes for the outlet in line with Company process.Report on any variances for the outletDeliver Customer Experience : Monitor service standards and staff : guest interaction on the floor to ensures all guests are treated with courtesy and respect at all timesHandle and resolve any quest special requests, queries or complaintsShift hand over ensures that staff can provide customers with relevant serviceUnderstand, record and implement special requirements for return guests and VIPsCore behavioural competenciesProblem solvingImplementing and co‑ordinating resourcesAssessing and evaluating informationPlanningDecision‑making skillsDeveloping relationshipsAnalytical thinkingResults orientationTechnical competenciesFood & Beverage CostingFood & Beverage Product KnowledgeSpeciality Beverage Knowledge – Wine, BarristerTeam PlanningOperational ManagementProduct DevelopmentStock ControlIntermediate Computer SkillsMicros / Opera is preferredJob RequirementsEducation3 year Hotel School Diploma or equivalent National Qualification at a Diploma level3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and / or restaurant operations.Food and Beverage experience in a Casino environment would be an advantageEquityPlease Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of Employment Equity Statement (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions. Privacy Statement POP I StatementPlease note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of will be processed. Application Note In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful. #J-18808-Ljbffr