Desktop Support
7 days ago
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- Job by industries
Job Purpose
- Installation, maintenance of end-user computing environments including desktops, laptops and IT peripherals and to provide 1st line IT support, ensuring quality standards are maintained.
- Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical support.
- Any other duties as assigned by management.
Key Accountabilities
Computer Systems Administration
- Understand the IT Manager’s goals and objectives in order to effectively anticipate deliverables and follow up when necessary
- Take responsibility for special projects.
- Exercise independent judgement and discretion to ensure optimal work and information flow
- Assist in Quickly resolve any problems that arise with the computer networks and programs
- Establish and maintain relationships with internal and external stakeholders.
Mobile Device Management
- Assist with managing and administering of all mobile devices (Tablets) Regionally.
- Assist technical support locally and remote support Regionally.
- Assist installing, updating and manage all apps on the devices
- Assist encrypting the devices with for company security.
- Assist installing all 3rd party apps for work related products.
- Assist troubleshoot faulty devices, re-installing devices.
- Assist handling all the support on the Mobile Networks, faulty sim cards, data depletion and soft lock of lines.
Other
- Assisting Users in Boardrooms.
- Assisting Keeping a detailed Asset register for all IT equipment and Tablet devices, including all 3G cards that’s give with the tablet devices.
- Assisting Maintain multimedia and phones in boardrooms.
- Take ownership of incidents assigned to you and manage them through to resolution
- Have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes.
- Ensure SLA’s are met; time to respond, time to resolve and first time-fix
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