E-Commerce Operations Coordinator

Introduction A well-established wholesale clothing manufacturer and retailer is looking for an experienced E-Commerce Operations Coordinator to join their team, based in Midrand, Johannesburg. This is a full-time role for an E-Commerce Operations Coordinator, located on-site in Midrand. The E-Commerce Operations Coordinator will be responsible for assisting and working alongside the E-Commerce Operations Manager in the daily operations of the e-commerce platform and the attendant digital architecture, as well as assisting where and when required to ensure smooth order processing and handling of customer service inquiries. The role involves coordination with different departments, managing inventory, streamlining workflow, and ensuring operational efficiency. The individual will also assist with administrative tasks and support business growth strategies. Duties & Responsibilities Develop Digital Sales Strategy 15% This is where online ops communicates their analysis to marketing and planning to determine what marketing strategy can be put in place to assist online's sales performance. (Create and implement the sales strategies using data to ensure products are positioned to sell, ads are effective, and the shopping experience is smooth. Requires collaborating with marketing & the line manager to keep operations aligned.) Analyze performance 10% Monitor performance to ascertain whether business objectives for the online retail store are being achieved. Develop & Manage Online Experience 10% Elements: Checkout process; interaction features; look features; navigation features; info features; product features; plug-ins; customer service features. Manage Omni-Channel Experience (Relationship) 15% Online Perspective: The website layout, content and functionality must guide the customer to making purchases. This can be termed 'digital visual merchandising'. Manage Omni-Channel Experience: Company App: Daily Management 5% Ensure that the company app (Tapcart) is updated and functioning. Stock Management Process 10% Develop site and page layouts 10% Develop the user interface for the Online Store, ensuring that the required back-end integration is functional. Reverse product option 5% When a product that was previously retailing through the online store is no longer available for sale, due to a stock allocation decision made by management, where this consequently necessitates updating the product offering on the web-store. Pick, Pack & Dispatch Online Stock 1% QC stock before dispatch. Manage Returns 1% A customer service process whereby a product already purchased is either refunded or exchanged. Receive Stock into Retail DC 9% QC of received stock, receipting it into the online store's inventory using Posworx, and uploading it onto the ecommerce platform (Shopify). Conduct Cycle Count 1% Cycle counting is a counting solution that allows businesses to count a number of items in a number of areas within the warehouse without having to count the entire inventory, stopping production. Conduct Stock Take 1% Stock taking is the counting of on-hand inventory. This means identifying every item on hand, counting it and summarizing these quantities by item. There may also be a verification step, where the count results are compared to the inventory unit counts in a company's computer system. Report on Digital Ads 1% Report on the results of digital ads and any testing that may also be done, along with an updating of the Lessons Learned Register. Create Digital Advertisements 5% A digital advertisement is created with a call to action to the target audience. (This includes the newletters and database curating, and all direct marketing for online) Expedite Order 1% Expedite an order for which the web-shop has received payment. Desired Experience & Qualification Proficiency in e-commerce platforms and associated tools and infrastructure: Shopify; BobGo; Pargo: Google Ads; Facebook Ads; Google Analytics, to mention several core ones. Proficient in customer service and communication skills. Experienced and willing to perform administrative assistance tasks. Ability to work onsite in Midrand. Must have a driver's license and own transport. Fluent in English. Applicants who do not have Shopify, Woo Commerce, Megento or related ecommerce platform experience will not be considered. Package & Remuneration R 20 000 - R 25 000 CTC pm. Interested?