Sales and product service Published: 2025-11-12 Aftermarket Manager

Aftermarket Manager - Crushing Solutions - Africa By reshaping rock, we reshape the future. At Sandvik Rock Processing we have set out to advance the world through eco-efficient rock processing so come and join our team in Africa on this exciting journey. We are looking for a highly motivated, get things done and results-orientated Aftermarket Manager for our Divisions Stationary Crushing and Mobiles to join our team. The role will report into the Business Line Manager – Stationary Crushing (and dotted line to the Business Line Manager – Mobiles) and be an integral part of executing the Aftermarket strategy of these Divisions across Sales Area Africa. The role will be based in our offices in Spartan, Kempton Park. Purpose of the role: Responsible for leading our Aftermarket organization in Sales Area Africa through aligning the Africa aftermarket strategy with the Division BLM and the subsequent execution of the strategy through action plans & initiatives relevant for each territory that drive engagement, satisfaction, retention and growth with our customers. The role will also be responsible for managing the Territory Southern Africa Aftermarket organization The job responsibilities: Develop and implement a plan for the Africa Sales Area based on the relevant Division Aftermarket (AM) strategy, focused on AM growth & retention as well as ensuring each Territory has the necessary services and skills development. Promote and monitor aftermarket agreements and utilize commercial offering to secure AM business Promote and follow the introduction of products and ensure AM capture rate on any new installed base. Develop a roadmap (guide) for the development of competencies for the organization of the life cycle and promote initiatives to share knowledge in the region and through the sales area training function. Establish and maintain an organization that manages to support the fulfilment of strategic and financial objectives. Participate in the establishment of the commercial strategy (3- 5 Yr plans) and follow up on specific actions (BAP, ABPs) that will ensure compliance with strategic objectives. Create an organization that provides high-level technical assistance on products and applications to the Division/s, as well as quality support to customers. Work with Territory Managers and Territory Service Managers to develop aftermarket strategy and execution plans to grow aftermarket business in each of the Territories Increase the capabilities of service teams through regular certifications, trainings, webinars, etc. Promote the use of the available tools, including digital tools to provide a better service to our customers Promote the digitalization of the fleet and monitor the status of digitized equipment. Ensure AM resources are appropriate to support the Africa region requirements and develop and present Business Cases when additional resources are needed, in conjunction with the Territory Managers Working with Territory Managers to ensure aftermarket business is supported and building business cases for investments to support business growth Promote the repair strategy in order to enhance and grow the aftermarket business and ensure necessary partners or facilities to support a repair strategy Gather and manage work teams to perform root cause analysis when failures occur in strategic clients. Collect troubleshooting information and refer it to the factory support line. Management of guarantees Consolidate and communicate technical and security bulletins and monitor the correct application of the new technical and security measures. Ensure technical information about Sandvik's offering and competitors up to date Ensure that the data in the installed database is accurate and properly developed. Manage the database of market share. Identification of opportunities to replace competitor equipment Ensuring optimal set up & management of customer service/support (CSC) and technical sales support to optimize customer experience Working with logistics and inventory management functions to ensure optimal setup and functioning of the supply chain and timely supply of customer orders and improving availabilities through forecasting and planning Any other tasks in line with the reasonable scope of the role, which may included but not limited to AM support for growth opportunities (eg ATD division) EHS Responsibilities Deliver the necessary resources for the effective control of EHS risks. Promote the EHS Policy and Company Values with a focus on EHS. Develop the EHS activities and actions associated with its annual commitment. Deliver the necessary resources for the effective control of EHS risks. Ensure compliance and execution of audits in safety, health and environment. Ensure compliance and application of the EHS Plan, strategies in safety, health and environment. Ensure the non-repetition of events through effective learning from incidents. Verify at Ground Zero the understanding and application of rules and procedures and the role of leaders. Ensure the implementation of corrective actions based on incidents or learning. Promote and encourage continuous improvement, innovation and implementation of best practices. Encourage the recognition of staff for achievements in safety, good practices. 16.2 appointee under the Occupational Health & Safety Act 85 of 1993 Section 16(2 Qualifications & Experience Requirements BEng Degree in Industrial Engineering, Mechanical/Metallurgical Engineering, Engineer in mines, maintenance or similar +5 years in a similar managerial role with exposure in mining industry and related industries +5 years management experience is mandatory Other Requirements & Competencies Knowledge of vibrating and/or crushing equipment Good understanding of mining site plants and process engineering Sound judgement and problem-solving ability Listening and logic interpretation Strong customer orientation Advanced communication skills Demonstrated leadership & mentoring skills Must be flexible and self-reliant, self-starter Sound commercial reasoning and contract management Financial understanding and preparation of budgets & forecasts Strong understanding and compliance with Health and Safety in the workplace The ability to make sound decisions, execute plans & take initiative Computer Literacy and MS Office proficiency Willingness & fitness to travel into other African countries (+50% travel) What is in it for you? We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub , LinkedIn or Facebook to get to know us better. Application Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 21 November 2025. Read more about Sandvik Group and apply at home.sandvik/career, About us: Sandvik Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition. #J-18808-Ljbffr