Customer Experience Manager

About Us Nsibandze Outsourcing ("NOS") is a disruptive CX business on a mission to ignite opportunity for businesses in the commercial real estate vertical through telemarketing, market intelligence data analysis, and business consulting. Based in the UK and South Africa, we deliver our innovative solutions for clients across the United Kingdom, North America, and the EMEA region. Since we’ve helped our clients to secure over £30.2 million in revenue with a further sales pipeline in excess of £3.4 billion. As a fast‑growing start‑up, we’re big on culture, and we define “NOStronauts” as those who sweat the small stuff, aren’t afraid to roll up their sleeves, obsess over client satisfaction, love helping others, and are continuously looking to grow as a professional. Job Summary The Customer Experience Agent will be a key player in the sales team, working to improve the overall customer journey from lead generation to post‑sale. You will be responsible for ensuring that customers have a seamless, positive experience, leading to higher retention rates, repeat business, and brand advocacy. Your role will focus on managing customer touchpoints, working closely with sales, and ensuring that the customer's needs and expectations are met at every stage. Key Responsibilities LinkedIn Account Management Manage and grow LinkedIn profiles for business development purposes. Engage with connections, respond to messages, and support content posting. Monitor engagement metrics and suggest improvements. Email Sequence Management Execute and optimize email outreach campaigns. Collaborate with the business development team to ensure timely and relevant messaging. Track open rates, responses, and follow‑up actions. Customer Support Enquiries Respond to client inquiries via telephone and WhatsApp. Provide clear, professional, and timely support. Escalate issues when needed and ensure resolution is communicated. Qualifications & Skills Experience in customer service, account management, or business development support. Strong written and verbal communication skills. Familiarity with LinkedIn and email automation tools (e.g., HubSpot, Mailchimp, Lemlist). Ability to multitask and manage time effectively. Professional demeanor and a client‑first mindset. Experience in commercial real estate or B2B services is a plus. Requirements Understanding of B2B sales or client management is advantageous, however, not a must. Understanding of sales processes, customer journey mapping, and sales cycle management. Excellent interpersonal and communication skills, with the ability to collaborate effectively across departments. Good written and spoken English. Comfortable working with CRM systems, sales platforms, and customer service tools. Strong problem‑solving skills with a customer‑first mindset. Ability to adapt to a fast‑paced, goal‑driven sales environment. Why Join Us? Competitive salary and performance‑based incentives. Work in a fast‑growing company where you’ll have a direct impact on sales and customer experience. Collaborative team environment with opportunities for professional development and growth. Comprehensive benefits package, including health, dental, and retirement plans. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity / expression, national origin, or any other characteristic protected under law. Job Type Full‑time. Pay: From R00 per month. Application Question(s) Do you have strong written and spoken English skills? Experience Requirements Working in a corporate office: 2 years (Required). MS Outlook: 2 years (Required). Work Location: In person. #J-18808-Ljbffr