Assistant Manager

2 weeks ago

Pretoria, South Africa Nefcorp Full time

Overview Assistant Manager : B-BBEE Complaints Handling Listing reference : nef_ Listing status : Online Apply by : 9 December Position summary Job category : Government and NGO Contract : Fixed Term Contract Remuneration : Market Related EE position : No Introduction To develop complaints handling system, procedures and processes and report on complaints trends. Responsibilities Handle complaints lodged with the commission in line with established procedures and processes. Develop and implement fast track procedures and processes to attend and resolve clients' complaints. Review the complaints handling systems and provide recommendations to improve efficiency of the sub division. Evaluate the complaints handling system. Maintain and update the complaints database and tracking system. Monitor compliance with turnaround times for dealing with complaints. Submit weekly reports on delays in the management of complaints. Ensure that clients are informed of the reference numbers allocated to their complaints as well as progress regarding their complaints. Screening and analysing of complaints. Ensure correct implementation of the methodology for screening and analysis of complaints. Ensure categorisation of complaints. Identify and record complaints for investigations. Identify and refer complaints to other enforcement institutions. Identify and assess complaints for referral to higher authorities for direction. Identify and record complaints that can be resolved through alternative dispute resolution processes. Coordinate complaints that can be resolved through alternative dispute resolution processes. Maintain and ensure consistency in the application of alternative dispute resolution processes. Maintain records of the number and nature of complaints resolved through alternative dispute resolution processes. Qualifications National Diploma / Degree in Public Administration or Business Administration / Economic Science / Law. 3-5 years' relevant experience in complaints handling and resolution. Knowledge of the Constitution, PFMA, National Treasury Regulations, and B-BBEE Act. #J-18808-Ljbffr

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