IT Services Administrator
5 days ago
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Key Responsibilities
Asset Management:
- Maintain an accurate inventory of IT assets.
- Track asset lifecycle from procurement to disposal.
Document Management:
- Organize and maintain IT documentation, including policies, process, and procedures.
- Ensure documentation is accessible and up to date.
Financial Administration:
- Process purchase orders (POs), invoices, and requisitions.
- Manage supplier relationships and contracts.
- Handle customer billings for PHS and Cloud ERP environments.
- Resolve billing queries efficiently.
Incident, Change, and Problem Management:
- Manage and resolve IT incidents, changes, and problems.
- Ensure adherence to ITIL best practices.
Reporting and Daily Ticket Management:
- Generate and analyse IT service reports.
- Manage daily IT support tickets, ensuring timely resolution.
ISO27001 Compliance:
- Support initiatives to maintain and improve ISO27001 compliance.
- Conduct regular audits and assessments.
Skills, Knowledge and Expertise
Qualifications and Experience:
- Senior Certificate or NQF4 equivalent 3+ years of work experience
Knowledge:
- Knowledge of SharePoint.
- Knowledge of ITIL and ISO27001 is beneficial
- Knowledge of SYSPRO ERP is beneficial.
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