Account Manager

The role encompasses the effective planning, organising, coordination and control of the overall activities within a designated sales territory to achieve set objectives around, inter alia, volume, gross profit, credit extension to customers and growth. The incumbent is the key driver of growth within the sales territory, through understanding, embracing, and building customer relationships, sales and service excellence based on the current and future customer needs. Responsibilities To meet or exceed KPI targets of volume, gross profit, costs, overdues and working capital applicable to the sales portfolio. Optimise returns for Masana through negotiation and effective execution of offers to customers. Implement the mining strategy within the designated sales portfolio. Implement the market sector strategies affecting the customers within the portfolio. Implement current and future Global Customer strategies, within South Africa, as agreed by the National Sales Manager – Mining. Develop and manage, detailed and action based, key account plans aimed at Customer Relationship Management aligned to the Masana strategy, growing value for Masana and the customer, and ensuring service excellence. Prospecting for new customers to increase market share in line with the mining channel strategy through the use of a CRM tool. Enhance profitability by selling a greater range of products where appropriate. Upsell products that are more profitable to the company and value adding to the customer. Work closely with the Credit team to ensure that effective management of credit extended to customers within the sales portfolio, including credit limit reviews, avoiding bad debt and reducing overdue percentages. To provide timeous input into the forecasting cycles to ensure adequate inventory for the customer base. Maintain strong customer relationships and develop new relationships. Review customer contracts tenure proactively before expiry. Maintain a sound knowledge of Masana’s product range, applications, offers and marketing strategy, ensuring that this information is used for the benefit of the company and its customers. Ensure that all queries and complaints received from customers are expeditiously attended to, working with internal and external stakeholders. To monitor market and competitor behaviour and to act upon this as appropriate in order to safeguard performance levels. Feed back to the National Sales Manager: Mining and the New Business Development Specialist. Effectively manage any applicable overhead costs and timeous submission of expense claims. Ensure compliance with all Masana’s policies and procedures. Ensure compliance with Masana’s consignment policies where Masana holds stock on a customer site. SHEQ Ensure adherence to the Driving Safety Standards (DSS). Ensure Masana owned asset integrity on customer sites by working with the Assets and Operations team. Personal safety when on customer sites. Liaise with the Assets and Operations Manager to ensure safety compliance of on-site personnel where Masana have contracted personnel on customer sites. Legally required training responsibilities OHSAct Training Mine Health and Safety Act (if applicable) Ensure responsibilities relating to applicable legislation Ensure compliance requirements when on customer sites. Qualifications Essential: An undergraduate degree/National Diploma in Marketing/Sales and Commerce and/or Engineering. Minimum of 6 years Key Account Management experience in Sales, Marketing or Business Development. Preferably in the petrochemical or mining space and basic understanding of products (fuels and lubes). Experience in Excel and systems (e.g., SAP). In depth knowledge and understanding of the Petrochemical/Energy/Mining industry would be advantageous. Strong customer relationship management and account planning. Seniority level Not Applicable Employment type Full-time Job function Sales and Strategy/Planning Industries Oil and Gas and Mining Referrals increase your chances of interviewing at Masana Petroleum Solutions (Pty) Ltd by 2x #J-18808-Ljbffr