Restaurant General Manager – Luxury Bakery
2 weeks ago
A Luxury French Bakery, Restaurant, and Bar, renowned for its elegant ambiance and sophisticated clientele, is opening soon in Cape Town.Location : Cape Town, South AfricaReports to : Director of Operations / Managing DirectorEmployment Type : Full-TimeAbout the concept : The shop, situated at V&A Waterfront, is a luxury bakery and all-day dining concept featuring refined pastries, elevated cuisine, and a champagne bar experience in a chic and high-volume setting. With multiple locations and a strong brand identity, our venues combine hospitality elegance with efficient, scalable operations. We are seeking a visionary Restaurant General Manager to lead operations, drive growth, and maintain brand excellence across one or multiple branches.Position summary : The Restaurant General Manager is responsible for the full operational, financial, and experiential performance of one or more venues. This role requires a dynamic leader with a proven track record in high-volume, multi-unit operations, strong financial acumen, and a passion for luxury service. The RGM will lead the team to deliver exceptional experiences, uphold brand standards, and ensure profitability.Key Responsabilities : Oversee day-to-day operations of the restaurant, bakery, and champagne bar with a hands-on leadership style. Lead, inspire, and manage a large FOH and BOH team, ensuring motivation, performance, and development. Ensure consistent delivery of luxury service standards across all departments and guest touchpoints. Analyze P&L reports and manage financial performance including revenue, labor, COGS, and overheads. Optimize staffing levels, scheduling, and team deployment to ensure peak efficiency and cost control. Implement and monitor SOPs, health & safety protocols, and local compliance regulations. Collaborate with Marketing, Culinary, and HQ teams on product launches, promotions, and campaigns. Maintain inventory control systems, supplier relations, and procurement cost-efficiency. Manage guest relations, handle VIP clients, complaints, and implement service recovery processes. Lead new store openings, support site rollouts, and ensure operational readiness in expansion markets. Required Qualifications and Experience : Minimum 7–10 years of progressive experience in luxury hospitality with at least 3 years as General Manager. Track record in managing high-volume restaurants and / or multiple locations. Strong knowledge of bakery, café, restaurant, and bar operations. Advanced financial management skills, including budgeting, P&L oversight, and forecasting. Excellent communication, leadership, and interpersonal skills across diverse teams. Familiarity with POS, reservation, inventory, and reporting software systems. Fluent in English; additional languages (French, Arabic) are a plus. Preferred Attributes : Entrepreneurial spirit with a passion for premium service and team culture. Polished, detail-oriented, and highly organized under pressure. Ability to multi-task across locations, projects, and performance KPIs. Experience with new store openings, brand launches, or franchise management is an advantage. Package & Benefits : Competitive Salary Performance-Based Bonus / Profit Sharing Housing & Transportation Allowance (where applicable) Medical Insurance Staff Discounts & Meals Annual Leave Professional Development and Regional Career Growth Opportunities Please send your application, CV, references, pictures of you to -Only strong experiences in Luxury Hospitality will be considered. #J-18808-Ljbffr
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