Customer Advisor

Job Title Customer Advisor (Sales through service) Primary Responsibilities Providing excellent customer service with a key focus on doing the right thing for each customer and delivering solutions that meet their individual needs. Identifying vulnerable customers and adapting the approach to provide additional support when required. Handling escalated customer queries with empathy and integrity, logging accurately. Dealing with a wide range of queries across the telephony platform. Any other duties as deemed necessary and in line with the scope and level of this role. Handling customer queries and delivering high‑quality service throughout. Using your product knowledge to proactively find answers and solve problems. Working to tight deadlines to ensure all queries are responded to in good time and meet day‑to‑day service delivery targets. Adhering to data protection and confidentiality laws. Key Result Areas / Competencies (Essential) High proficiency in written and verbal English communication. Time Management: Balancing multiple tasks efficiently is essential. Active Listening: Understanding customer queries and questions. Handling complex issues. Problem Solving: Quick thinking and resourcefulness are vital. Communication Skills: Clear and concise communication. Adaptability: The ability to adjust to different customer personalities and situations is valuable. Customer‑Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation. Minimum Requirements Grade 12. Clear Credit & Criminal Record. Sales Through Service / Telesales / Insurance Sales (Advantageous). 9–12 months Call Centre experience. International or BPO Experience will be advantageous. Operating Hours (SA times) Monday – Sunday (8:00 am – 9:00 pm). Your shift roster is subject to change; therefore be prepared to work unfavorable shift patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas and New Year). You will be expected to work during the festive season (including Christmas Day). Whats in it for you Competitive remuneration package. Shift Allowance. Weekend Hero Bonus. Excellent monthly performance bonus of up to 20% of basic salary. Free door‑to‑door transport for evening shifts after 7 pm. A progressive career path to help you develop in your Call‑centre career. Comprehensive product training in a fun collaborative environment. Excellent accredited training programs to assist you in career development on a variety of subjects / concepts. Employee Share Scheme Trust after 24 months tenure with Capita. Eligibility to participate in our scholarship program after 24 months tenure with Capita. About Us Capita is an award‑winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. We deliver services across multiple sectors, locations, and businesses from retail, healthcare, government, education to employment, working together to create better outcomes for all. What we hope you’ll do next Choose “Apply now” to fill out our short application so that we can find out more about you. Please upload an up‑to‑date CV which highlights your relevant experience. What will happen next Your application will be reviewed. If your application is successful you will be invited to an interview with a member of the recruitment team. Important The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals. Location & Employment Details Location: Cape Town, South Africa Time Type: Full time Contract Type: Fixed Term Required Experience: Unclear Seniority Key Skills: Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service Vacancy Number of vacancies: 1 #J-18808-Ljbffr