Senior Assistance Coordinator

3 weeks ago

Cape Town, South Africa Healix International Full time

Job Description Location : Healix Group, Ground Floor, Brookside Office Park, 11 Imam Haron Rd We have an exciting opportunity for experienced Medical Assistance Coordinators to join our team as a Senior Assistance Coordinator based in Cape Town, South Africa. About Healix Healix safeguard's people's health and wellbeing in every corner of the world. We offer international risk management and assistance services around the globe and employee healthcare benefits within the UK. Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. As a result, we have an impressive list of clients – ranging from governments, broadcasters, NGOs to international corporations, major insurers and more. A Little Bit About The Role The Senior Assistance Coordinator is responsible for delivering proactive, professional, and timely responses to travel and medical assistance requests, ensuring cost-effective and customer-focused solutions. This role provides first-line support to the Medical Assistance Team, acts as the point of escalation for complex cases, and communicates potential issues to management. What We Are Looking For Proven experience in a Medical Assistance or similar role. Strong written and verbal communication skills. Ability to manage high call and case volumes within SLA targets. Good geographical awareness. Calm, positive, and proactive approach under pressure. Strong interpersonal skills with the ability to build rapport quickly. Professional, empathetic, and responsive communication style. As we are expecting a high number of applications, we may close the advert earlier than currently shown. Key Responsibilities Customer Interaction & Case Management: Respond to calls professionally and empathetically, assessing needs through effective listening. Create and manage case files accurately, supporting customers throughout the claims process. Confirm claim eligibility and gather third-party information to support assessments. Maintain regular communication with all stakeholders and take ownership of resolving issues. Leadership & Escalation: Provide guidance on complex cases and support team members with queries. Escalate urgent or high-risk matters appropriately. Identify and address team knowledge gaps, offering real-time support. Role model best practices in case management and communication. Keep clients, underwriters, and third parties informed with timely updates. Represent Healix professionally in all interactions. Compliance & Administration: Ensure adherence to company policies and accurate case documentation. Complete daily tasks to departmental standards and flag SLA risks. Stay informed on service requirements and share knowledge to maintain quality. Performance & Development: Aim to exceed quality targets through call and case audits, engage in team meetings and performance reviews, and take ownership of personal compliance and development. Skills Needed Required Criteria Experience working in a Medical Assistance department or similar. Good geographical knowledge. Able to work calmly under pressure. Closing Date Monday 20th October Contract Type fulltime Salary Based on Experience #J-18808-Ljbffr

  • Senior Assistance Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Healix International Full time R400 000 - R800 000 per year

    Job DescriptionLocation:Healix Group, Ground Floor, Brookside Office Park, 11 Imam Haron RdWe have an exciting opportunity for experienced Medical Assistance Coordinators to join our team as a Senior Assistance Coordinator based in Cape Town, South Africa.About HealixHealix safeguard's people's health and wellbeing in every corner of the world. We offer...

  • Senior Assistance Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Healix Group of Companies Full time R250 000 - R450 000 per year

    We have an exciting opportunity for experienced Medical Assistance Coordinators to join our team as a Senior Assistance Coordinator based in Cape Town, South Africa.About HealixHealix safeguard's people's health and wellbeing in every corner of the world. We offer international risk management and assistance services around the globe and employee healthcare...

  • Assistance Coordinator

    3 days ago

    Cape Town, South Africa Healix Full time

    Reporting to the Regional Manager, the Assistance Coordinator will be responsible for providing proactive, professional and timely responses and administration for all travel and medical assistance requests and cases by delivering cost effective and customer focused solutions. The basic salary for the role is R18'500 per month plus uplift for weekend and...

  • Senior Bid Coordinator

    3 weeks ago

    Cape Town, South Africa Pegasys Consulting Full time

    PEGASYS is a multidisciplinary strategy and management consulting firm. Founded in PEGASYS is a trusted advisor and partner to the public and private sectors globally. We work with governments, international financial institutions, private clients and investors to design, finance, implement or establish the strategies, institutions and structures needed to...

  • German Assistance Coordinator

    1 week ago

    Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **We offer**: Stability within a reputable global organization. Comprehensive training covering international best practices and utilizing various training platforms. 21 days of annual leave. Free basement parking **Remuneration**: Basic salary: R22,000.00. Medical aid coverage (for employees and two dependents, paid by the company). Retirement Annuity...

  • Senior Executive Assistant

    1 week ago

    Cape Town, Western Cape, South Africa OmTalent Full time R90 000 - R120 000 per year

    OverviewThe Executive Assistant to the CEO provides high-level administrative and organizational support to company CEO, enabling him to focus on driving the company's strategic vision.This role involves managing complex calendars, travel arrangements, communications, and follow-up actions, while supporting coordination across the companies global...

  • Senior Executive Assistant

    1 week ago

    Cape Town, South Africa Faircape Full time

    The **Faircape Group** is a powerhouse of companies operating across healthcare, retirement living, telecommunications, internet services, utility management, property development, and more. We’re on the lookout for a **S**enior Executive Assistant**—a high-performing professional who thrives in fast-paced settings, communicates with clarity, and...

  • senior laboratory assistant

    6 days ago

    Cape Town, Western Cape, South Africa Western Cape Blood Service Full time R200 000 - R250 000 per year

    VACANCY: SENIOR LABORATORY ASSISTANTDo you shine under pressure and love delivering top-notch services? If you're passionate about making a positive difference in people's lives through technology, we want to hear from you The Western Cape Blood Service is on the lookout for friendly and motivated individuals to join our team as Senior Laboratory Assistants....

  • Administrative Coordinator and Executive Assistant

    5 days ago

    Cape Town, South Africa Hospitality Jobs Africa Full time

    Provide comprehensive administrative support to the executive team, including managing calendars, scheduling meetings, and preparing documents. Coordinate internal and external meetings, conferences, and travel arrangements for executives. Assist with the preparation of reports, presentations, and other documents for executive meetings. Serve as the primary...

  • Project/management Coordinator

    19 hours ago

    Cape Town, South Africa Nathan Digital Full time

    **Job Summary**: **Key Responsibilities:Coordination & Communication**: - Serve as the primary point of contact among senior management. - Schedule and coordinate meetings, ensuring timely communication and follow-ups. - Gather and understand management requirements to streamline internal coordination. - Coordinate for the monthly Board meetings. - Maintain...