Account Manager Ii

Account Manager II Location: Johannesburg | Full time | Posted Today | Requisition ID: R About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering / Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. About the Role The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up‑sell and cross‑sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services. In this role, you'll hold a book of existing customers who you'll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you'll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue. Responsibilities Delivering exceptional relationship management and client support Nurturing the assigned book of business and identifying growth opportunities where applicable Meeting assigned targets for renewals and incremental revenue Identifying client training requirements and maintaining accurate records of training delivered Providing quarterly updates to leadership Updating all opportunities in CRM timely Ensuring that end users are effectively onboarded within the stated SLA Requirements Have the ability to manage a book of customers Beneficial to have French or Portuguese as second language Have excellent communication and interpersonal skills to effectively engage with customers Be proactive and empathetic in addressing customer concerns and resolving issues Possess excellent analytical and problem‑solving abilities to identify trends and opportunities Be adaptable and able to collaborate effectively with cross‑functional teams Be results‑driven with a focus on delivering exceptional customer satisfaction and driving revenue growth Be detail‑oriented and capable of managing multiple tasks and priorities effectively Be proficient in using customer relationship management (CRM) software; experience in SalesForce is desired but not required Benefits These are some of the benefits we are delighted to offer : Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work Additional Information If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our form or please contact. We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr