Manager, Operations, WMS Controller

Location Kempton Park, Gauteng, South Africa Job Title Manager, Operations, WMS Controller Time Type Full Time Minimum Requirements Grade 12 Degree an advantage Intermediate computer literacy level in MS Word, Excel, PowerPoint and Outlook Key user of Warehouse Management Systems preferably JDA Dispatcher (Red Prairie) or other DSV systems (TMS) Job Related Requirements Minimum of 2 years’ experience in Logistics, supply chain, warehousing or business At least 1–2 years in a system super-user, key-user, or system support role (WMS, TMS and/or Customer service management tools) Proven experience in system rollouts, UAT, or systems training Unendorsed license & own transport Ability to travel around Gauteng, South Africa & International Excellent written & verbal communication skills Strong interpersonal skills & able to work in a collaborative & team-based environment Aptitude to multi-task & employ effective problem solving abilities Preferred Background: Previous experience as a Warehouse Supervisor, Inventory Controller, or DSV Systems Super User Participation in system rollouts, UAT or training programs Knowledge of lean principles and process automation Added Advantages for this role Technical/ System Skills Hands‑on Experience of WMS software (Blue Yonder, Dispatcher, JDA, Red Prairie) Good grasp of warehouse processes: inbound, outbound, inventory management, picking, put‑away, shipping. Ability to run system queries, reports, and basic troubleshooting. Analytical & Problem‑Solving Skills Data analysis (inventory accuracy, productivity KPIs). Root cause analysis for system or process failures. Communication & Training Ability to train staff at all levels. Strong documentation and reporting skills. Act as liaison between warehouse staff, management, and IT teams. Soft Skills Detail‑oriented, proactive, and adaptable. Strong organizational skills and ability to prioritize. Continuous improvement mindset. Main purpose of the role The WMS Key User is responsible for ensuring the effective use, support, and continuous improvement of the Warehouse Management System within daily operations. Acting as the link between warehouse operations, IT teams, and management, the Key User ensures smooth system performance, provides end‑user support and training, and participates in system upgrades or process improvement initiatives. Execution of System‑Driven Warehouse activities to ensure maximum productivity and workload balancing. Duties and Responsibilities System Operations & Support Serve as the first point of contact for warehouse staff on WMS‑related issues. Monitor system performance and ensure transactions are processed correctly. Troubleshoot errors and elevate unresolved issues to the WMS/IT support team. Test new functionalities, upgrades, or patches before deployment. Manage UAT for system updates and changes. Process & Data Management Ensure accuracy of master data (SKU setup, bin locations, stock attributes). Monitor inventory accuracy through cycle counts, stock adjustments, and reconciliation. Validate inbound, outbound, and internal warehouse transactions in the system. Report system or process anomalies to management. Training & Knowledge Sharing Train and guide warehouse staff on WMS processes and best practices. Update and maintain user manuals and process documentation. Act as a subject matter expert during audits and compliance checks. Continuous Improvement Analyze daily operations for process bottlenecks or system inefficiencies. Suggest improvements in workflows and system usage. Support new project rollouts, WMS implementations, and integrations. Travel: Reasonable local and international travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives. Warehouse Management Systems: Knowledge of key functions and features of systems used by DSV, in support of solutions development, sales activities and implementations; Knowledge of RedPrairie/ Blue Yonder/ JDA will be beneficial. Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non‑discriminatory selection procedures will be followed. We use affirmative action measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr