Quality Specialist

Job title : Quality Specialist – Information & Technology Governance – BSTD Job Location: Gauteng, Johannesburg Deadline: December 26 Job Description Brief description The main purpose of this position is to manage and drive the implementation of an Information and Technology (I&T) Quality Management System (QMS), along with standards and processes that support the achievement of the South African Reserve Bank's (SARB) I&T quality objectives, as well as ensure that the I&T solutions and services provided to the SARB consistently meet high standard and effectively support the I&T strategy. Detailed description The successful candidate will be responsible for the following key performance areas : Develop, implement and maintain the I&T quality management framework and processes for the SARB. Determine and establish best practices, standards, processes and responsibilities necessary to achieve the SARB's I&T quality objectives, ensuring alignment with I&T governance requirements. Provide input into the quality management policy and I&T quality objectives of the SARB. Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services. Develop quality management plans for I&T processes, projects and objectives across the SARB in accordance with I&T governance requirements (e.g. COBIT). Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the SARB. Promote the QMS and quality objectives throughout the SARB, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS. Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS. Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards. Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message. Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area. Qualifications To be considered for this position, candidates must be in possession of : a minimum of an Honours degree in Computer Science, Information Systems or Informatics, or a related information technology (IT) quality discipline, technical field or certification; a minimum of 8 to 10 years' IT quality management experience; and certifications in IT Quality Management and ISO (essential requirement). Six Sigma or relevant quality management methodology certification; ITIL certification; PMBOK / PRINCE2 certification; COBIT Foundation certification. Industry, organisational and business awareness knowledge; Quality assurance knowledge; Quality assurance skills; Release management knowledge; Continuous improvement; I&T governance knowledge; Project management skills; Service management knowledge; I&T performance management knowledge; Extensive knowledge of IT quality management systems implementation; An understanding of IT quality systems regulatory requirements; In-depth knowledge and use of process improvement and quality management methods, tools and technology used to create and support defect‑free, application software or business operations processes; An understanding of applications and / or infrastructure platforms; An understanding of process mapping concepts and tools; Proficient in the use of Microsoft Office applications; Report writing skills; Planning and organising skills; Facilitation skills; Problem‑solving and analytical skills; A drive for results; Strong leadership skills; Effective verbal and written communication skills; Effective interpersonal skills; The ability to work in a team; Negotiation and conflict resolution skills; A service and stakeholder focus; An experienced change agent with energy, passion and enthusiasm to drive change; Building and maintaining relationships; Impact and influence; Judgement and decision‑making skills. #J-18808-Ljbffr