SA-Learners

Role Description This role is responsible for core processing within specific functions, depending on the individual team, within one of the designated Operations Functional Areas. It ensures the quality processing for Corporate / Retail Clients on behalf of FNZ. Key Responsibilities Responsible for all aspects of day‑to‑day processing, ensuring that all processes are followed correctly and completed to a high level of quality. Responsible for service delivery to corporate clients from core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs. Strategy Deliver best‑in‑class operational services to clients and internal partners. Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business. Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship. Engage with external stakeholders – clients, custodians, consultants, potential clients, third parties, regulators, and non‑executive directors – in relation to their team’s issues, service standards, change, and risk. Process Ensure that completion of daily tasks is true and accurate, minimising errors with processing and quality actions. Deliver KPI/KRI performance in relation to customer contractual terms, taking action to prevent failure through quality processing. Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivery and milestone completion for the team. Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensuring accurate and timely reporting with a focus on quality and prevention. Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud, and deliver reporting/evidence to the Manager and/or Senior Officers to evidence standards achieved. Support quality of processing for handling client assets and client money within role; and deliver reporting/evidence to the Manager and/or Senior Officers to evidence standards achieved. People Maintain training requirements. Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making. Be an effective communicator, ensuring that information is communicated effectively to necessary parties and in a timely manner for rapid resolution. Ensure compliance with all mandatory training is completed in a timely fashion. Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff. Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements. Functional Area Responsibilities Static Data & Pricing (APAC: Products & Pricing) Management of static data and pricing information across the FNZ platform for our customers. Managing data sources from multiple vendors ensuring timely and accurate provision of information to end users and to optimise timely and accurate straight‑through processing capability. Engaging with customers for both maintenance of existing instrument universe as well as support the ongoing development of the client proposition. Dealing (APAC: Settlements) Order placement – place mutual fund orders electronically or by fax, ensuring the external fund manager receives the order instruction prior to the valuation point or dealing deadline. Order monitoring – monitor for any equity orders that are rejected by the broker, ensuring that the orders are then placed timely electronically or by telephone. Order monitoring – monitor the progress of orders and also the receipt of manual/electronic confirmations from brokers and mutual fund managers. Production monitoring – carry out daily control tasks to identify any orders which may require manual intervention and ensure that these are placed timely and accurately before the dealing deadline. Transfers