Prestige Retail Sales Store Manager

2 weeks ago

Johannesburg, South Africa Avatar Advisory - Avatar Human Capital Full time

An exclusive company is seeking a Prestige Retail Sales Store Manager that will oversees= the daily operations of a high-end retail store, ensuring exceptional customer service, strong sales performance, and a premium brand experience. This role requires strong leadership, commercial awareness, and the ability to uphold luxury retail standards. Required Skills & Competencies Strong leadership and people-management skills. Excellent communication and customer engagement abilities. High-level sales skills with a results-driven mindset. Strong organisational and problem-solving capabilities. Ability to operate under pressure in a busy retail environment. Professional appearance aligned with a prestige brand. Qualifications & Experience Matric / Grade 12 (required). Retail or business management qualification (advantageous). 3–5 years experience as a Store Manager or Senior Assistant Manager in a prestige or high-end retail environment . Proven track record of achieving sales targets. Experience managing staff in a fast-paced retail environment. Key Duties & Responsibilities Operations & Store Management Oversee the full day-to-day operations of the store. Ensure store presentation, merchandising and housekeeping meet prestige brand standards. Manage stock levels, shrinkage, and inventory accuracy. Implement store policies, SOPs and compliance requirements. Ensure all point-of-sale and till operations run smoothly. Sales & Customer Experience Drive sales targets and maximise profitability. Deliver a premium customer service experience aligned with the brand’s image. Implement sales strategies, promotions, and upselling initiatives. Handle customer concerns professionally and efficiently. Team Leadership Lead, motivate, and supervise the sales team. Conduct staff training on sales techniques, product knowledge, and customer service. Schedule staff shifts and ensure optimal floor coverage. Conduct performance reviews and enforce disciplinary procedures where necessary. Financial & Reporting Track daily/weekly/monthly sales performance and KPIs. Analyse store performance data and prepare management reports. Manage budgets, expenses, and controllable costs. Ensure accurate banking and cash-handling procedures. Brand & Visual Merchandising Coordinate with marketing and VM teams to execute campaigns. Maintain a luxury atmosphere through display, ambience and product organisation. Ensure brand integrity across all customer touchpoints. #J-18808-Ljbffr

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