Pharmacovigilance & Quality Manager

1 week ago

Pretoria, South Africa Health Window Full time

Health Window is looking for a PV & Quality Manager to join our team in Pretoria East. The successful candidate will: Build and maintain effective relationships with Pharmaceutical Customers’ Pharmacovigilance Departments; Understand and keep track of contractual Pharmacovigilance requirements for all Pharmaceutical Contracts; Ensure compliance to contractual Pharmacovigilance requirements; Ensure Pharmacovigilance reconciliation are completed and submitted in line with contractual requirements and within set deadlines and documentation and evidence is saved; Ensure new employees completes all required Adverse Events and Product training required and evidence of training is saved prior to Agents working on programs; Manage and ensure new and annual Pharma/ad-hoc trainings are completed for all employees as per contractual requirements; Save all relevant training registers and certificates in appropriate folders for audit purposes; Ensure Call Quality is completed for relevant business units monthly in line with Standard Operating Procedures; Manage the Quality Assurance process (“QAs”), drive QA KPIs, performance and productivity of the QA Team; Perform Call Quality spot checks on QA assessments on a monthly basis; Ensure Call Quality warnings and disciplinary procedures for relevant business units are completed in line with procedures; Assist Team Leaders with the relevant performance reviews and disciplinary processes; Manage and update SOPs for the PV & QA Department; Assist Management with PV related agreements and administrative tasks. Qualifications and Experience: University Degree in any related field (required) Experience as manager working in PV / adverse event reporting / call center environment preferred First Floor, Building B, The Woods, 41 De Havilland Crescent, Persequor Techno Park, Pretoria, South Africa #J-18808-Ljbffr

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