Operations Manager

2 weeks ago


Durban, South Africa Trending Talent Solutions Full time

Operations Manager (Collections) - Nutun Join to apply for the Operations Manager (Collections) - Nutun role at Trending Talent Solutions . Nutun is currently seeking a string minded and motivated individual to fulfil the role of an operations Manager. The ideal candidate will be responsible to lead, monitor and supervise a group of team leaders and their agents to achieve goals that contribute to the growth of the organization. They will also motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. Job Objectives: Inspires, leads, engages, coaches, develops, and motivates a team of team leaders in supporting the delivery of the best service to our client’s. Develop and implement operating plans in line with sales strategies, policies, and procedure. Ensure compliance with service policies, procedures, and operating plans. Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels. Excellent communication & organizational skills. Ability to work under pressure and meet deadlines with good problem‑solving skills. Experience in providing solutions based on customer needs. Set performance standards (Key Performance Areas, Key Performance Indicators). Ensure performance measurement is carried out correctly and regularly. Must be accountable with regards to targets and Quality Assurance. Must have the ability to communicate with clients and provide detail for daily, weekly, and monthly reviews of performance and people management. Education and Experience Requirements: Matric. Experience of working in an Outsourced/BPO contact centre operation. Must have International Call Centre and BPO experience; UK/USA experience in the environment is advantageous. Experienced in managing large multi‑site/multi‑skilled, multi‑campaign contact centre; must have at least 2 years experience in an operations Manager role. Collections and customer service. Must have proven track record in the industry. Strong commercial understanding and previous accountability for sales targets. Job Knowledge and Skills Required: Ability to motivate and gain peoples’ buy‑in. Knowledge of MS Office. Must have a clear criminal and credit history. Leading & Managing. Delivering Results and Meeting Customer Expectations. Presenting and Communicating Information. Analysing & Reporting. Planning and Organising. Location: Durban Published Date: 11 November 2025 Closing Date: 25 November 2025 Seniority level: Not Applicable Employment type: Full-time Job function: Analyst, Strategy/Planning, and Customer Service Industries: Business Consulting and Services; Outsourcing and Offshoring Consulting; and Financial Services Referrals increase your chances of interviewing at Trending Talent Solutions by 2x. Get notified about new Operations Manager jobs in Durban Metropolitan Area . #J-18808-Ljbffr


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