Senior Operations Leader – BPO

A leading BPO company is seeking a seasoned professional for the role of operational leader to manage service delivery and client satisfaction. This position requires over 12 years of BPO experience, with a focus on strategic management and operational excellence. Responsibilities include overseeing performance metrics, client relationships, and driving...

Senior Operations Manager BPO Senior Operations Manager - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

A global Business Process Management leader in Cape Town is seeking a Senior Quality Manager to oversee quality operations. The role involves ensuring excellent customer experience and providing actionable insights for improvement. Candidates should have over 5 years of experience in a relevant role and proven leadership skills in a BPO setting. This...

Overview WNS Cape Town, Western Cape, South Africa General Manager - Operations (BPO) WNS Cape Town, Western Cape, South Africa Responsibilities 10+ years of cross-site, mid to large-scale operational experience. Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance...

**Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Senior Operations Manager - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be...

We are looking for a seasoned BPO sales Team Leader who can hit the ground running and lead by example. Key responsibilities: - Customer and stakeholder focused - Ensure team QA and CSAT delivery is exceptional - Understand the business and deliver results - Adapt to and respond to change - Prioritization and good time management - Leading and managing a...

Job Purpose:To lead and oversee the operational delivery of financial services campaigns within CALLLFORCE BPO. The Senior Operations Manager will be responsible for driving business performance, compliance, client satisfaction, and operational efficiency across multiple functions and teams handling regulated services.Key Responsibilities:? Strategic...

Senior Team LeadIndustry: Medical InsuranceCape Town | R35,000 CTC | Full-timeAre you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom/ or Energy & Utilities and are ready for your next step? Our client is looking for a people and process-driven professional who...

Head of Operations **Salary**: up to R1.8m p/a CT - CBD **Responsibilities**: - Managing the daily running of the operations at a granular level - Responsible for the delivery of the annual business plan and the operating plan - Managing all aspects of team activities in order to meet revenue, quality and budgetary goals - Ownership of all aspects of...