Assistant Operations Manager

2 weeks ago

Johannesburg, South Africa ClearSource Full time

Overview Lead. Inspire. Deliver. Become an Assistant Operations Manager at ClearSource Are you a strategic thinker , a people-driven leader , and a problem-solver who thrives in fast-paced environments? Do you know how to balance business objectives with employee engagement while ensuring client satisfaction? If you’re nodding yes, ClearSource is looking for an exceptional Operations Manager to partner with our Director of Operations and drive performance, growth, and success Why ClearSource? At ClearSource, we believe in Making Lives Better —for our employees, our clients, and their customers. Our core values drive everything we do: Customer First — We are obsessed with delivering an exceptional customer experience. Personal Accountability — We do the right thing and do it well. Humble Courage — We embrace feedback, seek growth, and push ourselves to improve. Hungry — We bring passion, energy, and drive to everything we do. Happy & Healthy — We believe in choosing well and living well. If these values resonate with you , we want you on our team Responsibilities What You’ll Do as an Assistant Operations Manager This isn’t just about managing numbers—it’s about leading people, driving performance, and fostering a culture of success . You will be at the heart of ClearSource’s operations, ensuring that employees feel supported, clients are satisfied, and business goals are met . You’ll work hand-in-hand with the Operations Manager to oversee day-to-day performance, support team leaders, manage client needs, and create an engaging, productive work environment. This is a critical support role that bridges execution with strategy, ensuring all aspects of operations run smoothly and efficiently. Your Impact: Support the Operations Manager in driving team performance and achieving client KPIs. Monitor daily metrics and assist in analyzing performance trends to identify areas for improvement. Partner with Team Leaders and Quality Analysts to coach agents and improve service delivery. Communicate directly with clients as needed, ensuring alignment on expectations and resolving minor issues before they escalate. Help implement and enforce new processes and performance improvement plans. Collaborate with support departments (Recruiting, L&D, IT) to ensure operational readiness and smooth onboarding. Foster a positive, people-first culture by encouraging recognition, feedback, and development. Qualifications Excellent English communication skills — You’ll be leading conversations with teams and clients. Bachelor’s degree (any 4-year course) — We value education and strategic thinking. 4 years of leadership & managerial experience — You know how to guide and inspire teams. 5 years of BPO experience — You understand the industry and its challenges. 3 years of leadership experience in a BPO environment — as a Senior Team Leader, Account Manager, or Assistant Ops Manager. Client-facing experience is a big plus — you know how to communicate expectations and manage deliverables. Strong problem-solving, coaching, and performance management skills. A team-first mindset with the ability to drive results through people. Benefits Competitive salary and benefits package Career growth opportunities in a thriving global BPO A dynamic, people-focused company culture The chance to make a real impact on people, business, and client success At ClearSource , we don’t just hire leaders—we build them. If you’re ready to inspire teams, drive performance, and make a difference , apply now and let’s grow together #J-18808-Ljbffr

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