Technical Support Agent
1 week ago
Responsibilities & Duties As a valued member of our elite support team, your key responsibilities include: Delivering an exceptional customer experience through technical support. Acting as the liaison between customers and internal departments. Promptly troubleshooting and resolving customer issues. Documenting and tracking customer issues and their resolutions. Following established escalation procedures when necessary. Collaborating with team leaders to continuously enhance customer experiences. Performing additional duties and responsibilities as assigned by management. What Were Looking For We seek English Support Specialists who possesses: 1-2 years of experience in a technical environment or an IT background. Excellent communication skills in English (written and verbal). A strong focus on customer service and exceptional attention to detail. Proven troubleshooting skills, particularly with new or complex issues. At least 12 months of customer service experience. Interest in providing opportunities for IT students seeking hands-on experience in a technical environment. Must be willing to work shifts. Nice-to-Have Skills A passion for technology and problem-solving. Familiarity with macOS and iPadOS. Experience in retail or hospitality. Knowledge of Zendesk and Point of Sale (POS) systems.
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Technical Support Agent
2 weeks ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeWe are seeking highly skilled Technical Agents to join our Lightspeed HOSPO Team, a dynamic environment where your expertise and passion for technology will shine.Responsibilities & DutiesAs a valued member of our elite support team, your key responsibilities include:Delivering an exceptional customer experience through technical support.Acting as the...
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Technical Support Agent
6 months ago
Cape Town, South Africa Construct Education Full time**Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.** **Responsibilities**: **Provide Technical...
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Technical Support Agent
7 months ago
Cape Town, South Africa Yoyo Group Full time**Company Description** Yoyo powers some of the world’s leading retail and corporate brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We've created a space where passionate, smart, curious and creative people thrive. Our values are our way of being and how we show up every day. This...
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Technical Support Agent
4 weeks ago
Cape Town, South Africa Elite Search Full timeAs a Technical Support Agent, youll be the trusted expert customers turn to for resolving technical issues on an advanced platform. Your role will be essential in ensuring smooth operations, diagnosing and troubleshooting technical challenges, and guiding users through effective solutions. Youll collaborate with both technical and product teams, keeping...
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Technical Support Agent
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeAs a Technical Support Agent, youll be the trusted expert customers turn to for resolving technical issues on an advanced platform. Your role will be essential in ensuring smooth operations, diagnosing and troubleshooting technical challenges, and guiding users through effective solutions. Youll collaborate with both technical and product teams, keeping...
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Advanced Technical Support Agent
6 months ago
Cape Town, South Africa 1-grid Full time**About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. **Job...
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Technical Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeWe are seeking a highly skilled Technical Support Agent to join our dynamic team at SA Commercial (Pty) Ltd.About the RoleThis is a full-time, permanent position that requires excellent customer service and technical support skills. As a Technical Support Agent, you will be responsible for providing top-notch support to our customers through various...
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Advanced Technical Support Agent
6 months ago
Cape Town, South Africa 1-Grid Full time**About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...
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Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeJob Title: Technical Support AgentAbout the Role:We are seeking a highly skilled Technical Support Agent to join our team at SA Commercial (Pty) Ltd. As a Technical Support Agent, you will play a crucial role in providing exceptional customer service to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and...
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Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeJob Title: Technical Support AgentAs a valued member of our team, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Provide technical support to customers via phone, email, or chatTroubleshoot and resolve customer issues in a timely and efficient mannerDocument and track customer issues and...
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Tecnical Support Agent
3 months ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeCustomer Service Technical Agents Required !We are currently in the market to recruitment highly skilled technical agents to join our dynamic team !Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various...
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Technical Support
6 months ago
Cape Town, South Africa Merchants - Salt River Full time**Technical Support Agent (Nightshift)** The position requires an individual who is a creative problem solver with excellent communication skills. **Key Performance areas**: - Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. - Setup new routers and Wi-Fi access points for installation. - Maintain a high...
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Support Agent
8 months ago
Cape Town, South Africa Solarquest Full timeCompany Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...
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Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeJob Title: Technical Support AgentWe are seeking a highly skilled Technical Support Agent to join our dynamic team. As a valued member of our elite support squad, you will be responsible for providing excellent customer experience through technical support.Key Responsibilities:Provide technical support to customers via phone, email, or chatServe as the...
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Customer Technical Support
6 months ago
Cape Town, South Africa SA COMMERCIAL Full time**English Technical Support Agent** We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...
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Enterprise Support Agent
6 months ago
Cape Town, South Africa Clickatell Full timeWe Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to...
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Enterprise Support Agent
2 months ago
Cape Town, South Africa Clickatell Full time**We Are Setting The Pace** There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce...
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French Customer Support Agent
6 months ago
Cape Town, South Africa Language Recruiters Full timeJoin a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...
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Technical Support Agent
2 weeks ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeResponsibilities & DutiesAs a valued member of our elite support team, your key responsibilities include:Delivering an exceptional customer experience through technical support.Acting as the liaison between customers and internal departments.Promptly troubleshooting and resolving customer issues.Documenting and tracking customer issues and their...
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Technical Support Role
3 months ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeCustomer service: 1 year (Preferred)Technical Support experience: 1-2 years (Preferred) Technical Support Agent Required!We are currently in the market to recruitment highly skilled technical agents to join our dynamic team!Responsibilities & DutiesAs a valued member of our elite support squad, you will:-Provide excellent customer experience through...