Client Due Diligence Specialist MMH250305-2

Join to apply for the Client Due Diligence Specialist MMH -2 role at Momentum . Role Purpose The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO. This entails, but not limited to, initial Customer Due Diligence (CDD) screening, prioritisation of Enhanced Due Diligence (EDD) matters, requesting missing required documentation & information on high-risk clients, and providing general support for operational and client services environments. A strong focus on client experience, efficiency handling, optimisation and offering world class service across multiple platforms to all stakeholders. Responsibilities Follow the Client Due Diligence process efficiently for every task. Report and save all findings. Take personal responsibility for meeting service‑level timelines and quality standards for all work queues. Address and resolve queries and escalations with personalized responses to meet various client needs, aiming for first‑time resolution. Gather and analyze stakeholder data for process and system improvements. Monitor daily tasks and keep stakeholders informed. Assist with Projects, FSCA and other Audits as needed. Ensure strict client confidentiality at all times. Accurately capture and process client instructions within set timelines and quality standards, and request missing information as needed. Ask for and collect any missing information, documents, or signatures following legal, compliance, and product guidelines; using phone calls is recommended to improve communication and service quality. Consistently keep our clients (FA, administrative staff, and channel partners) informed at every step without any exceptions. Help, encourage, and train advisers, their administrative staff, and channel partners in adopting digital tools to boost digital usage. Collaborate with stakeholders to identify and solve digital challenges. Resolve any issues hindering the expansion of our digital presence. Follow product, legislative, and compliance procedures consistently. Adhere to client‑centric and fair treatment principles. Take responsibility for managing reputational and financial risk resulting from interactions and instructions from key stakeholders. Meet personal daily and monthly targets for production, quality, and client satisfaction. Contribute actively to team goals and successes as a collective team member. Research, follow up, and resolve client inquiries and problems in a timely and professional manner, keeping all stakeholders informed. Contribute to a culture of identifying and suggesting improvements to enhance customer service, reduce costs, improve efficiency, and minimize risks. Continuously enhance expertise in professional, industry, compliance, and legislative knowledge. Minimum Requirements At least 1–3 years’ experience within a financial / insurance environment. At least 1–3 years’ experience in AML. Experience of operationally managing a function or department: business planning, budgeting, managing and leading a team. Ideal Requirements 3 years’ experience within a financial / insurance environment. At least 2 years’ experience in AML. Experience in regulatory requirements for AML. Qualifications (Minimum) Grade 12 National Certificate / Vocational in Grade 12 National Certificate. Bachelor’s degree in commerce / law. Knowledge (Minimum) Sound knowledge of the South African Money Laundering and Terror Financing Legislation, the FATF requirements and respective best practices. Understanding of ML and TF risk in a financial institution. Understanding of business banking landscape. Knowledge of AML specific business process and systems requirements. Understand the risk associated with business entities as clients. Good understanding of correspondent banking and the AML/CTF risks associated. Good understanding of AML/CTF risks associated with foreign exchange and cross‑border instruments. Skills Decision‑making skills. Leadership skills. Problem‑solving skills. Planning, organising and coordination skills. Seniority Level Mid‑Senior level Employment type Full‑time Job function Other Location Roodepoort, Gauteng, South Africa EEO Statement Momentum is an equal opportunity employer and welcomes diverse candidates. All employees are treated fairly in line with anti‑discrimination laws. #J-18808-Ljbffr