Field Support Co-Ordinator

3 weeks ago

Cape Town, South Africa Tracker South Africa Full time

Introduction Field Support Co‑Ordinate provide application support across all regions to ensure effective client engagement. They deliver targeted training on Tracker Fleet Applications internally and externally, while maintaining strong communication with key stakeholders. The role is critical in driving feedback loops that enhance customer experience and support operational goals. A good understanding of the company goals and strategy. A good understanding of the Tracker Applications. Innovative ways to train, guide and support clients on Tracker Applications. Responsibilities Capture client tasks/visits and manage all tickets allocated to them to produce meaningful insights that assist with overall client satisfaction. Support customer demands and business needs when required (ad hoc projects). Ensure all Tracker Application features function correctly; identify and log any discrepancies immediately. Provide onsite training/meetings and remote assistance when required to ensure Tracker Applications work within client environment seamlessly. Assist in CCMA when required. Maintain a good relationship with all Tracker Departments to meet efficiencies in line with departmental objectives. Qualifications Matric NQF 4. At least 5 years of application (tracking) experience. A and N Certification (completed). CompTIA Certification (advantageous). API Integration (advantageous). Demonstrated competence and working knowledge of administrative, organizing, coordinating. Demonstrated competence and working knowledge of Microsoft Office. Creative thinking. Influencing and convincing skills. Negotiation skills. High analytical and insight‑generation capabilities. Resilience and ability to work under pressure. Strong interpersonal skills. Judgment and decision‑making. Complex problem‑solving. Critical thinking. Cultural sensitivity and social perceptiveness. Benefits Medical Aid. Pension fund. Job category: Others – IT and Telecommunication Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes #J-18808-Ljbffr

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