Ticket Management Analyst

2 weeks ago


Cape Town, South Africa Imagine Worldwide Full time

An innovative educational technology organization located in Cape Town is seeking a consultant to establish a fit-for-purpose ticket management capability. The ideal candidate will have demonstrable experience in business analysis, process design, and strong stakeholder engagement skills. Responsibilities include defining user personas, designing service frameworks, and outlining business requirements specifications. This position is critical in enhancing the operational effectiveness of their programs across Africa.#J-18808-Ljbffr



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