Crew Resource Management

2 days ago


City of Johannesburg Metropolitan Municipality, South Africa FlySafair Full time

Crew Resource Management (CRM) Instructor FlySafair – City of Johannesburg, Gauteng, South Africa Responsibilities Conduct CRM training both online and in person. Deliver initial and recurrent CRM training to FlySafair employees. Present scenario‑based learning using real‑life case studies and simulations. Adapt delivery style to suit different roles and levels of experience. Assist in the development of annual CRM refresher courses. Ensure training content aligns with regulatory standards (e.g. ICAO, CAA). Tailor CRM modules to reflect organisational needs, safety trends, and human factors data. Integrate feedback and lessons learned from incident reports and safety audits. Provide classroom feedback on interpersonal and decision‑making skills. Document training outcomes and identify individuals needing additional support. Promote a safety culture, positive morale and crew cooperation throughout the organisation. Act as a liaison between operational teams and safety/training departments. Identify CRM‑related issues from flight operations and feed insights back into the training department and management. Maintain accurate training records to ensure compliance with aviation authorities. Participate in train‑the‑trainer programmes and stay up to date on CRM best practices and emerging human factors research. Attend standardisation meetings to align with other instructors and quality assurance teams. Facilitate or participate in debriefs after incidents or safety events involving CRM breakdowns. Offer coaching or targeted interventions if CRM skills are identified as contributing factors. Assist with any CRM related duties. Qualifications Grade 12 or equivalent (essential). Commercial Pilots Licence or higher (essential). Either hold an instructor rating or have completed a train‑the‑trainer course (essential). Previous experience in Human Factors training (advantageous). Willingness to work overtime/extended hours when required. Suitable Wi‑Fi connectivity to allow for online training, even during periods of load shedding. Proficient in Microsoft Office (Word, PowerPoint and Outlook). Excellent knowledge of company policies and procedures, specifically relating to Flight Ops. Knowledge of how human performance, limitations, and behaviour affect safety. Understanding of risk management, error management, and threat mitigation. Excellent CRM skills, including communication, leadership, decision‑making, teamwork and situational awareness. Personal Attributes Professional. Integrity. Ability to work independently and be a self‑starter. High level of rule following and the ability to promote adherence to policies and procedures. A positive attitude towards work. Empathy and emotional intelligence. Intelligence. Authority with approachability. Patience. Cultivate a positive company culture. Strong communication skills. Proven ability to conduct training in person and online. Excellent attention to detail. Immaculate time‑keeping. Application Guideline Email applications will not be accepted. Preference will be given to members of under‑represented designated groups. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. Closing Date 31 October 2025 #J-18808-Ljbffr



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