Workshop Foreman

Main Purpose of Job To ensure manufacturer repair policies and procedures are always followed correctly. Responsibilities To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction. To ensure efficient use of material, equipment, and labour resources. To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles. Relationships and Personal Activities Directly responsible to the Service Manager. Responsible for technicians, apprentices, workshop cleaner/s, wash‑bay staff, diagnostic and repair equipment, tools, gauges and measuring equipment. Relationships with customers, company staff, manufacturer’s representatives and other representatives, Health and Safety Officials and training authorities. Objectives and Key Tasks Improved Profitability To ensure maximum effective use of equipment and labour ensuring high productivity output. To ensure all chargeable materials are recorded on job cards for invoicing. To ensure minimum wastage of consumable materials. Customer Satisfaction To ensure a customer satisfying level of service and repair quality. To ensure vehicle cleanliness is maintained during service and repair. Health and Safety To ensure staff take all precautions necessary to effect health and safety in the workshop. To ensure customers are protected from any possible dangers or hazards in the workshop. Limits of Authority Capital expenditure: No purchasing authority. Operational expenditure: To procure equipment and tools necessary for the efficient running of the workshop, with the written authority of the Service Manager. No staff appointment or dismissal authority. To discipline workshop staff on routine matters. Staff Main Job Functions To ensure staff are trained to enable high levels of quality and efficiency. To ensure jobs are fairly and correctly allocated to technicians. To supervise tests and ensure correct use of equipment and document security. Cross departmental disciplines. To ensure all repair orders are correctly costed, operational numbers and defect codes are forwarded to the costing office for pricing. Maintain reasonable control over sublet suppliers, using competent suppliers at the best costing and who can provide timely delivery. Security Ensure customer’s property is secure. Ensure all materials and parts drawn from the Parts Department are accounted for. Ensure all equipment and documentation and materials are accounted for. Administration To ensure progress of jobs through workshop. To authorise consumable and internal parts requisitions. To authorise non-productive time spent on vehicles or in the workshop. To ensure health and safety procedures are observed and always maintained. To circulate new and up to date manuals and literature for new vehicles or techniques. Add fixed rate units to all job cards before submission to the costing and claims department. Workshop Controlling. Experience and Qualifications The ability to supervise a labour workforce. The ability to assess and report on staff performance. Qualified Automotive Technician The ability to discuss and negotiate agreeable solutions to customer problems. The ability to maintain personal technical knowledge and skills. BSI experience. #J-18808-Ljbffr