Manager : Business Quality

JOB PURPOSE The purpose of the role is to have a dedicated focus on the higher risk areas within 1Life Distribution as well as managing a team of Commission and Risk employees to ensure accurate and efficient support services are provided to the 1Life distribution departments. RESPONSIBILITIES Commission Management: Deliver accurate and timely processing of commission and commission debt, input and maintain commission and debt data, check for accuracy prior to submission, prepare complex manual payments when required, complete financial reconciliation. Data Collection and Analysis: Use data from a wide range of sources to analyse key themes and identify possible impacts on the business. Risk Management and Analysis: Manage a significant portion of the organisation risk management and/or control process. Monitor and track performance on initiatives that have been implemented and ensure alignment between various stakeholders. Administration: Work on approved commission and administrative processes and databases to calculate and monitor commissions and incentives. Manage all commissions for the 1Life distribution and third party distribution sales commission departments. Design commission models that relate to exporting data, importing it into the model, run validation checks on accuracy. Responsible for internal and external partner commission statements for distribution channels. Document and Data Management: Create and ensure compliance with a company‑wide document management system. Manage the process regarding submissions and approval, track and ensure accuracy of documented processes. Upload supervision and all other documentation. Track and management of incentives. Operational Compliance: Monitor and review performance and behaviours within the area of responsibility to identify and resolve non‑compliance with the organisation's policies and relevant regulatory codes and codes of conduct. Manage transgressions. Insights and Reporting: Contribute to the design and creation of reporting strategies and templates; identify and interpret patterns and trends, present findings to relevant stakeholders; provide assistance with any ad‑hoc reporting that leads to any material loss or gain. Building Capability: Work within existing development framework to build own capabilities and those of direct reports; provide specialised training or coaching to others throughout the organisation in area of expertise; onboard and set up new starters. Performance Management: Respond to personal objectives, use performance management systems to improve personal performance, monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, contribute to formal individual performance management and appraisal. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. LEADERSHIP & COMPETENCIES Ensures Accountability: Holds self and others accountable to meet commitments, measures and tracks performance, helps the team learn from success, failure, and feedback. Directs Work: Provides direction, delegates, removes obstacles, asks questions to understand desired outcomes, confirms accountabilities, informs stakeholders of delays or problems. Drives Results: Consistently achieves results, emphasises urgency, encourages a sense of urgency in others, challenges poor outcomes or unproductive behaviours, provides assistance or encouragement to help others over obstacles. Plans and Aligns: Plans and prioritises work to meet commitments aligned with organisational goals, strengthens alignment and coordination between own work and others, foresees and resolves potential bottlenecks and delays. Optimises Work Processes: Knows the most effective and efficient processes, focuses on continuous improvement, pays close attention to metrics and benchmarks, resolves process breakdowns, ensures problems do not recur. Manages Complexity: Makes sense of complex, high‑quantity, sometimes contradictory information to solve problems, looks at issues from many angles, obtains a deep understanding, separates root causes from symptoms. Communicates Effectively: Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences, tailors content and style, summarises to confirm understanding. Collaborates: Builds partnerships, works collaboratively to meet shared objectives, encourages colleagues and external partners to work together, ensures credit is received. Instills Trust: Gains confidence and trust through honesty, integrity, authenticity, demonstrates reliability and commitment to team meetings. Being Resilient: Rebounds from setbacks, shows composure, positive attitude, strong judgement, shares lessons with others, responds resourcefully to crises. Courage: Stepping up to address difficult issues, speaking what needs to be said, addressing tough organisational issues directly, guiding others on standing up for their beliefs, can push back and say "no" when needed. SKILLS Computer and System skills – Indépendently supports business processes with standard office equipment and software, provide guidance and training. Microsoft Office Verbal and Written Communication – Provide guidance and training on clear, effective verbal and written communication. Policy and Regulation – Provide technical guidance on interpreting and applying laws, regulations and policies. Financial Analysis – Provide guidance on financial analysis and risk management. Policy and Procedures – Provide guidance on monitoring, interpreting, and applying policies and procedures. Action Planning – Provide guidance on developing appropriate plans or actions based on recommendations and requirements. Planning and Organising – Plan, organise, prioritise and oversee activities to efficiently meet business objectives. Attention to Detail – Provide guidance on paying close attention to details. Data Collection and Analysis – Provide guidance on analysing data trends for reports to aid decision making. Presentation Skills – Communicate with others independently while providing guidance on clear, concise and compelling presentations. Risk Management – Provide guidance on identifying, assessing, prioritising and managing risks. Stakeholder Management – Support management of relationships with relevant stakeholders. EDUCATION General Education: Grade 12 / SAQA Accredited Equivalent (Essential) Required FAIS Accreditation (Advantageous) Relevant 3‑year Business Management or insurance industry related degree / diploma in management (Advantageous) Wealth Management Qualification (Advantageous) EXPERIENCE General Experience: 5 or More years' experience within a financial services industry. Experience and knowledge of the Long‑term insurance Industry (Essential). 5 or more years in commissions debt management and administration (Essential). Managerial Experience: 1–2 years' experience in managing others (Essential). ADDITIONAL INFORMATION SAQA Accredited Equivalent – it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and/or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified. #J-18808-Ljbffr