Exercise Experience Manager

Overview Join to apply for the Exercise Experience Manager role at Virgin Active South Africa . 2 days ago. Be among the first 25 applicants. Responsibilities Recruitment, Onboarding & Retention: You’ll scout, attract, and recruit the most talented Fitness and Group Exercise Instructors, both within and outside the club, ensuring they fit right into our vibrant community. Using the Online Hiring Assessment process, you’ll measure success and help build a powerhouse of instructors. Once onboard, you’ll guide them through an exciting, thorough induction, introducing everything from conduct guidelines to operational essentials like studio setup, sound systems, and salary processes. Team Management & Development: You’ll develop and nurture an all-star squad of Fitness and Group Exercise Instructors, aligning with club FTE and budget needs. As their leader, you’ll provide regular coaching, feedback, and opportunities for growth, making sure they stay inspired and driven. By championing CPD (Continuing Professional Development) training, you’ll ensure our team is always ahead of the curve, mastering the latest in wellness & fitness innovation and standards. Community Building & Instructor Support: You’ll foster a sense of belonging among our Group Exercise Instructors through strong communication—whether it’s in one-on-one chats, newsletters, or team meetings. You’ll also manage their CPD points and schedule development opportunities. With a laser focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepped and every instructor is supported—from studio setups to assisting with member bookings. Delivering Exceptional Group Exercise Experiences: You’ll lead by example, stepping into the studio and delivering unforgettable group exercise experiences that keep members coming back for more. Your role doesn’t stop at teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring everything from sound systems to equipment is in tip‑top shape. You’ll also oversee class timetables across digital platforms, ensuring they’re always spot on and ready to wow members while managing any last‑minute no‑show plans like a pro. Group Exercise Focus: Your main focus is managing the group exercise timetable to deliver high‑energy, engaging classes that leave a lasting impact. You’ll boost participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you’ll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—you’ll ensure the timetable aligns perfectly with what our members want, consistently delivering exceptional experiences. Member Social Wellness: We’re all about creating welcoming environments for every member that walks through our doors. You’ll offer comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise personal training, or event‑driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to ramp up class participation, mobile app engagement, and keep the buzz alive through epic events and demos. Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top‑tier equipment, and flawless sound systems are non‑negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also craft optimal staffing schedules to make sure the club floor is always buzzing with energy and engagement. Marketing & Community Building: You’ll be the energy behind every in‑club marketing campaign, executing strategies that get people talking and members signing up. Leveraging the business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in‑club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on. Data Analysis & Performance Tracking: Data‑driven and performance‑focused, you’ll monitor and analyse class attendance and engagement, identifying trends and opportunities to optimise our offerings. With your eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes are always hitting the mark. Whether it’s boosting mobile app usage or maximising class bookings, your and focus will ensure every Group Exercise offering meets or exceeds expectations. Minimum Requirements Matric qualification A Recognised Fitness Qualification A minimum of 5 years’ experience within the Fitness Industry A minimum of 3 years’ experience in managing exercise experiences within a health club or similar role A minimum of 2‑3 years of experience in managing people / teams Exceptional people leadership skills Experience in teaching a variety of Group Exercise classes Passionate about the wellness industry Strong team player & collaborator Exhibit the VA brand values Desired Skills Experience within a health club or wellness club Management experience Great communication skills Great relationship building skills Adaptability (must adapt to a fast‑paced, changing environment) Curiosity and a growth mindset Winning mentality and motivation to achieve success Trustworthiness and ownership of decisions Ability to make quick and bold decisions Action orientation Additional Desired Abilities Organisational & coordinating skills Excellent facilitation and presentation skills Wellness knowledge beyond the health club High interpersonal skills (EQ) Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Virgin Active South Africa by 2x Sign in to set job alerts for “Experience Manager” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr