Service Operations Centre

3 weeks ago


Johannesburg, South Africa Rsaweb Full time

Service Operations Centre (SOC) Engineer RSAWEB is South Africa's fastest growing internet service provider, focusing on providing connectivity to home customers and a wide array of technology solutions to businesses. We pride ourselves on delivering the best digital experience and exceptional customer service, with a 5‑star rating and an average Google score of 4.7 out of 5. Our accolades include KFM's Best of the Cape Awards for Best ISP, top streaming on Netflix, and top rated on MyBroadband. With data centres in Johannesburg and Cape Town, we specialise in cloud infrastructure, mobile connectivity and data management, Fibre‑to‑the‑Home (FTTH) and Fibre‑to‑the‑Business (FTTB). Responsibilities Email and telephone support for Enterprise customers within SLA. Triage and prioritisation of incidents, tickets and service requests. Outage management – escalations, network notices and customer follow‑up. NOC monitoring and escalation – outages and major incidents. Monitoring deployments, maintenance and audits. Scheduling maintenance with RSAWEB and partner providers. Hardware configuration (Mikrotik advantageous). PBX extension management and deployment. VoIP phone configuration and management; new services or cancellations. Consumer Service Desk L3 escalations. Hardware configuration. Any other reasonable task. Requirements 5 years' experience in an ISP technical call centre or NOC environment. Experience and knowledge of IPv4 addressing and subnetting. Experience with DNS. Experience with network monitoring systems. Experience configuring and troubleshooting Mikrotik routers. Experience deploying, managing and supporting PABX/VoIP solutions. Experience configuring and supporting managed WiFi solutions. Experience with VMware, Linux/Windows servers (advantageous). Benefits Reduced Gap Cover Rates (Turnberry Premier). Retirement Annuity Contribution (Allan Gray). Medical Insurance (Momentum – Health4Me). Discounted Internet Connectivity. Free Employee Wellness Programme (ICAS). Free barista‑prepared coffee and snacks from our in‑house cafe. Exposure to latest industry technologies and standards. Lastly, a work environment that rivals the very best If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful. #J-18808-Ljbffr



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