Collections Manager

4 weeks ago

Randburg, South Africa Dananda Talent Full time

The Head Collections is responsible for the strategic direction and operational effectiveness of the Collections department. This role involves developing and implementing strategies that align with institutional goals, fostering a positive work culture, and ensuring optimal performance in both collections and academic support functions. The Head will lead a team of supervisors, monitor performance metrics, and manage high‑level escalations 1.2 Responsibilities Set and communicate the vision and strategy for Collections department. Develop long‑term plans to balance collections and academic support goals effectively. Collaborate with finance, academics, and other departments to ensure smooth operations. Streamline processes for both collections and academic support. Introduce tools and systems to increase efficiency and productivity. Mentor and develop Collections Managers, ensuring their teams meet goals. Monitor performance metrics related to collections recovery rates and student academic support outcomes. Regularly review team performance and adjust strategies as needed. Manage high‑level escalations related to collections and student academic issues. Act as a point of contact for institutional leadership and external partners. 1.3 Qualifications Bachelor’s degree in Business Administration, Finance, Education, or a related field; a Master’s degree is preferred. Minimum of 7 years of experience in a leadership role within client relations, collections, or a related field. Proven track record of developing and implementing successful strategies. Strong analytical skills and the ability to make data‑driven decisions. Excellent communication and interpersonal skills. 1.4 Requirements Strong organizational and multitasking abilities. Ability to work collaboratively across departments. Proficiency in relevant software and systems used in collections and academic support. Commitment to maintaining confidentiality and professionalism. Knowledge of legal regulations and ethical standards in collections. #J-18808-Ljbffr

  • Debt Collection Team Manager

    1 week ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R240 000 - R720 000 per year

    JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Debt Review Team Manager

    1 week ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R144 000 - R200 000 per year

    JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Collections Operations Manager

    2 days ago

    Randburg, South Africa Shapiro Shaik Defries & Associates Full time

    COLLECTIONS OPERATIONS MANAGER Randburg, Johannesburg **Salary**: Negotiable JOB PURPOSE To provide leadership, management, and support to the operations teams to ensure the execution of the collection’s strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections...

  • Payment Channels Manager

    1 week ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R300 000 - R400 000 per year

    JOB PURPOSEResponsible for overseeing, analysing, and optimising all payment channels and solutions used across the business. This includes debit orders, EFT, digital payments (including pay-by-link and electronic wallet), and third-party payment gateways.Ensures the organisation has efficient, cost-effective, and high-performing payment options available to...

  • Collections Supervisor

    4 days ago

    Randburg, South Africa Lyceum College Full time

    **Job Summary** The Collections Supervisor is responsible for leading the collections team to ensure the effective and timely recovery of outstanding student accounts and other receivables. This role requires a strategic thinker who can implement and manage efficient debt recovery processes, motivate the team, and drive performance in line with institutional...

  • Collections Head

    4 weeks ago

    Randburg, South Africa Spane4all Full time

    Collections Head page is loaded## Collections Headlocations: Randburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 14, 2025 (9 days left to apply)job requisition id: R42590# **Job Description**We are seeking a dynamic and experienced Head of Collections to lead our collections function and drive strategic initiatives that...

  • Collections Head

    4 weeks ago

    Randburg, South Africa FNB South Africa Full time

    Job Description We are seeking a dynamic and experienced Head of Collections to lead our collections function and drive strategic initiatives that enhance portfolio performance, recoveries, and customer engagement. This role is critical in minimizing credit losses while maintaining the bank’s reputation and commitment to ethical recovery practices. Key...

  • Collections Head

    1 week ago

    Randburg, Gauteng, South Africa FirstRand Full time R1 200 000 - R3 600 000 per year

    Job DescriptionWe are seeking a dynamic and experienced Head of Collections to lead our collections function and drive strategic initiatives that enhance portfolio performance, recoveries, and customer engagement. This role is critical in minimizing credit losses while maintaining the bank's reputation and commitment to ethical recovery practices.Key...

  • Collections Head of Operations

    2 weeks ago

    Randburg, South Africa Shapiro Shaik Defries and Associates (Pty) Ltd Full time

    **Job Title: Collections Head of Operations** **Reports To: CEO** **Direct Reports: Collections Operations Managers, Head of Campaign Strategy** **JOB PURPOSE** - Responsible for the overall operations of Alefbet Collections and Recoveries that includes 3 entities, namely Shapiro Shaik Defries and Associates (SSDA), ITC Business Administrators (ITCBA) and...

  • Collection Clerk

    1 week ago

    Randburg, South Africa Educor Full time

    **Collection Clerk ( JB4697)** **Randburg, Gauteng** **Fixed-Term Contract (6 months)** **Key Responsibilities**: - Contact debtors to collect outstanding payments. - Negotiate payment plans and terms with debtors. - Maintain accurate records of collection activities and payments. - Provide exceptional customer service, addressing inquiries and resolving...