Travel Operations Agent
2 weeks ago
Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team These roles are planned to be based in Gardens - Cape Town (South Africa) . About The Role The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion. Key Responsibilities Customer Experience Resolve customer queries through various channels within SLA. Collaborate with suppliers to offer the best solutions. Adhere to service quality and quantity standards. Quality Assurance Meet team QA scorecard targets. Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance. Maintain and improve supplier relationships. Productivity Action bookings in operations queues within SLA. Process payments and reissue tickets accurately. Error Management Minimise errors by adhering to airline rules for domestic and international bookings. Ad Hoc Support Assist with operational tasks as needed. Job Requirements Qualification & Experience At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience Relevant tertiary qualifications beneficial Customer service experience across multiple channels. Strong knowledge of fares, calculations, and Travelstart systems/policies. Proficiency in Amadeus or other GDS systems At least 2 years of travel industry experience. Personal Competencies Attention to detail, accuracy, and diligence. Effective time management and multitasking abilities. Self-motivation with a proactive and adaptable approach. Strong teamwork and problem-solving skills This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency. About The Team The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC. #J-18808-Ljbffr
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Travel Consultant
1 week ago
Cape Town, South Africa Club Travel Full timeTr**avel Agents** Club Travel are a leading Award Winning Corporate and Online Travel Agent based in Ireland and operating multiple brands with Customers in over 50 countries. Established for over 50 years, we enjoy a mix of business, which includes Corporate Travel, Consolidation and Leisure, and combined sales exceed €200 million. Club Travels'...
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Travel Operations Agent
2 weeks ago
Cape Town, South Africa Travelstart Full timeTravel Operations Agent – Operations OneTeam Join to apply for the Travel Operations Agent – Operations OneTeam role at Travelstart . Location: Cape Town, Western Cape, South AfricaSalary: ZAR 190,000.00 – ZAR 220,000.00 About The Role The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and...
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Travel Operations Agent
11 hours ago
Cape Town, Western Cape, South Africa Travelstart Full time R120 000 - R240 000 per yearOur Group Operations Division is looking for additionalTravelOperations Agentsfor theCustomer Support Team, which is known as One Team(These roles are planned to be based inGardens-Cape Town (South Africa))About The RoleTheTravel Operations Agent**serves as the first point of contact for customers, addressing queries via telephonic and written channels. The...
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Travel Agent
3 days ago
Cape Town, South Africa Coco Corporate (Pty) Ltd Full timeJob Description: TRAVEL AGENT We are seeking an experienced and professional Travel Agent to join a prestigious travel group operating within the luxury market. As a Travel Agent, you will be responsible for designing and selling bespoke travel experiences to our high-end clientele. You will be working closely with our clients to understand their needs and...
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Travel Operations Agent
3 weeks ago
Cape Town, South Africa Travellab Africa Group Full timeOur Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team! (These roles are planned to be based in Gardens - Cape Town (South Africa) ) About the Role The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written...
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Travel Operations Agent
2 weeks ago
Cape Town, South Africa TravelLab Global AB Full timeOur Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team, which is known as One Team! (These roles are planned to be based in Gardens - Cape Town (South Africa)). About the Role The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written...
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Travel Agent
3 days ago
Cape Town, South Africa Coco Corporate (Pty) Ltd Full timeJob Description: TRAVEL AGENT We are seeking an experienced and professional Travel Agent to join a prestigious travel group operating within the luxury market. As a Travel Agent, you will be responsible for designing and selling bespoke travel experiences to our high-end clientele. You will be working closely with our clients to understand their needs and...
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Product Operations Support Specialist
1 week ago
Cape Town, South Africa WOLO Travel Full time**About the Brand** WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and...
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Travel Agent
7 days ago
Cape Town, South Africa Integration Full time**Travel Agent - Luxury Safari destinations** **Generous basic + Com** Our Client’s mission is to share and conserve Africa, by designing the perfect safari, through the camp hosts making everyone feel immediately welcome, to their guides ready to teach travellers about Africa. Being part of our purpose-driven team will allow you to use your skills in a...
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Cape Town, South Africa Travellab Africa Group Full timeA travel operations company based in Cape Town is seeking Travel Operations Agents for their Customer Support Team. You will be the first point of contact for customers, addressing travel-related queries and ensuring high-quality service delivery. Candidates should have at least a high school diploma, customer service experience, and knowledge of travel...
