Lead, Customer Support: Elevate the Customer Experience

**Position Overview**: **Key Responsibilities**: - **Live Chat Support**: Respond promptly and professionally to customer enquiries via live chat, addressing concerns and providing solutions in real-time. - **Ticket Management**: Manage and resolve customer support tickets efficiently, ensuring timely follow-up and resolution of issues. - **Social Media...

About The Role As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer‑centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. Reporting Line : Marketing Director  Worksite : Remote...

A customer experience management firm in Cape Town is seeking a Head of Delivery to ensure effective operational delivery. The ideal candidate will lead a team, manage performance metrics, and foster strong client relationships. Responsibilities include coaching team leaders, overseeing operational goals, and driving continuous improvement initiatives. The...

Overview Cape Town (Southern Suburbs) A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function. This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The...

WHAT YOU'LL DO : Lead & Motivate Your Team : Inspire and guide a team of customer support agents, ensuring they meet performance goals and deliver high-quality service to customers. Drive Performance : Track KPIs (CSAT, response time, FCR). Use data to challenge and encourage the team to constantly improve. Coaching & Development : Provide regular coaching,...

Customer Support ManagerCape Town (Southern Suburbs)A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational...

**Job Overview** The Supplier Customer Experience manager will be responsible for enhancing the customer experience delivered by our partners today and support changes that will impact our suppliers such as growth or process. **Main Responsibilities** - Facilitate conversations around growth with suppliers & internal stakeholders to ensure - headcount...

**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

About the job Customer Experience Manager Company & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments - including stocks, ETFs,...

Customer Support ExecutiveDeliver exceptional service to UK customers from sunny Cape Town or remotely!Remote (Cape Town preferred) | R23 000 (£1,000) per month | UK Working Hours (8 AM - 5 PM UK Time)About Our ClientOur client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast...