Guest Experience Lead

A leading hospitality and events group in Cape Town seeks an experienced Operations Duty Manager. The ideal candidate has at least 5 years in the hospitality or retail industry, with proven management experience. Responsibilities include overseeing operations, ensuring guest satisfaction, and managing staff. A proactive and flexible approach is essential....

Guest Experience Manager Steenberg Hotel & Spa | Cape Town, Constantia Wine Valley We are seeking a dynamic and dedicated Guest Experience Manager to join our award winning team at Steenberg Hotel & Spa . Nestled in the heart of the Constantia Wine Valley , our property is renowned for delivering exceptional, personalised hospitality. In this key leadership...

A leading hotel chain in Cape Town is seeking a Guest Experience Expert to create memorable experiences for guests. This role involves handling guest requests, upholding quality standards, and ensuring a professional appearance. The ideal candidate should have a high school diploma or equivalent, and no prior work experience is necessary. Embrace the...

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service.Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach.Monitor guest satisfaction and implement strategies to improve service delivery.Maintain a visible presence on the floor, engaging directly with guests to ensure their...

**Job Number** 23150006 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

A prestigious luxury hotel in Cape Town is seeking a dynamic Guest Experience Manager to oversee the entire guest journey from check-in to check-out. In this key leadership role, you will lead a dedicated team and ensure every guest enjoys an exceptional and memorable experience. The ideal candidate will have extensive experience in guest relations, strong...

A leading hotel in Cape Town seeks a Reception Shift Leader to ensure exceptional guest experiences at the front desk. Ideal candidates will have significant hotel experience, strong leadership skills, and a passion for delivering high-quality service. Responsibilities Managing guest interactions and leading a team to provide top‑notch hospitality....

A leading hotel in Cape Town seeks a Reception Shift Leader to ensure exceptional guest experiences at the front desk. Ideal candidates will have significant hotel experience, strong leadership skills, and a passion for delivering high-quality service. Responsibilities include managing guest interactions and leading a team to provide top-notch hospitality....

Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationProtea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa, 8018VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

Guest Experience Host (13831) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...