Branch Consultant/Financial Advisor

Overview Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, education savings, life cover and personal accident plans. The cluster focuses on retail products, as well as group schemes, and SDM is managed by the SA Retail Mass cluster within the Sanlam Life and Savings cluster. Responsibilities To promote Sanlam Retail Mass (SRM)’s products and increase market share through: Providing sound financial advice and a high level of client service in a Branch context. Creating opportunities for client optimisation and cross selling of value-added services. In-branch client service and client retention Servicing and managing all client profiles to ensure clients remain on the books. Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or provide support. Manage and report on NTUs (clients Not Taken Up) by implementing controls and taking corrective actions where required. Manage persistency of client payments in favour of both the branch and the client. Gain insight into client risk profiles to proactively identify where support will be required. Consult with clients on alternative payment arrangements and ensure it is processed and noted on the correct platforms. In-branch servicing in line with client experience standards: Apply product knowledge to guide clients through policy cancellations and provide alternative options. Resolve client queries in the branch or escalate to the right stakeholders using the escalation framework, with follow-up and client feedback. Quality, compliance and continuous development Remain up to date with compliance and quality standards. Maintain registration, product knowledge and CPD points. Identify risks and flag potentially fraudulent activities. Keep and store relevant records of advice. Log all activities per regulations and SOPs, and provide data to relevant stakeholders to inform reporting and decision making. Monthly planning and reporting Report on activities daily using relevant technology platforms. Collate data on activities to deliver on weekly and monthly reporting deadlines. Perform any ad-hoc requirements as requested by the Retail Branch Manager. Qualifications Matric (Grade 12) RE5 advantageous FAIS Compliant (Wealth Management) as per DOFA requirements. Class of Business training (to be completed within 12 months of employment) Skills and Competencies Business insight - Contributing independently Decision quality - Contributing independently Builds effective teams - Contributing independently Plans and aligns - Contributing independently Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process. #J-18808-Ljbffr