Customer Success Engineer

3 weeks ago

Cape Town, South Africa Darktrace Ltd Full time

Customer Success Engineer – positions in Johannesburg and Cape Town. Full‑time. Posted today. About Darktrace Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in ... The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over patent applications filed. Darktrace’s platform and services are supported by over 2, employees around the world. To learn more, visit . Responsibilities Act as a Darktrace and security expert and consultant to customers. Develop and maintain excellent, hands‑on knowledge of the Darktrace solution, with the expectations of self‑sufficiency and proficiency across all coverage areas of the Darktrace platform. Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments. Work towards and maintain relevant Darktrace certifications. Use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives. Understand and engage with the evolving cybersecurity landscape, and work towards / maintain relevant external certifications on this knowledge as relevant. Work with customers to learn their priorities and map to technical solutions. Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C‑Suite executives. Document and utilize the values statements and needs of Darktrace customers. Take ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion. Work with customers, peers, and stakeholders efficiently and reliably. Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross‑functional internal teams. Demonstrate confident presentation skills. Maintain organized and timely documentation, account administration, and updates of internal systems. Be mentored by and provide mentorship to members of the CSE team on areas of particular expertise. Qualifications 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc). Strong knowledge of both on‑premise and cloud networking (AWS, Azure, GCP). Experience within the cyber security industry preferred. Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture. Confident, polished communicator with a proven ability to build lasting, critical business relationships. Benefits 23 days' holiday + all national public holidays. Additional day off for your birthday. Medical insurance. Life insurance. Employee Assistance Program. #J-18808-Ljbffr

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