Principal Engagement Manager, Professional Services

Overview The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Principal Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key Responsibilities Leading and managing complex cloud migration and modernization projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes Distilling customer needs into clear technical requirements and mapping them to business outcomes Decomposing complex technical problems into actionable, deliverable solutions Contributing to technical documentation and defining documentation standards Qualifications 8+ years experience in cloud computing Experience in project management of technical programs Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience 8+ years of direct client relationship management experience, including presentations to C-level executives and management of programs valued at $3M+ 8+ years experience conveying complex technical concepts to both technical and business audiences AWS experience preferred. PMP and/or AWS Certified Solutions Architect - Associate (preferred) Strong understanding of AWS services, architectures, and best practices Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework Proven ability to establish technical credibility with engineering teams and senior technical decision-makers Proven success managing multiple stakeholders in complex enterprise environments Ability to present to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation About The Team Diverse Experiences : AWS values diverse experiences. We Encourage Diverse Paths If you do not meet all of the preferred qualifications, we encourage you to apply. We welcome candidates from varied career paths. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — trusted by customers ranging from startups to Global companies. Inclusive Team Culture AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people to bring bold ideas, fresh perspectives, and passionate voices to everything we do. Mentorship & Career Growth We provide mentorship and career development resources to help you grow into a well-rounded professional. Work / Life Balance We value work-life harmony and strive for flexibility within our working culture. Equal Opportunity Amazon is an equal opportunities employer. We welcome applications from all eligible candidates and are committed to diversity within our community. We are required by law to verify the ability to work lawfully in South Africa and may request documentation as part of the process. If you require accommodations during the application or hiring process, please visit the accommodations page for more information. Location Cape Town, Western Cape, South Africa #J- #J-18808-Ljbffr