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The CIO is a technology leader tasked with enabling the business objectives of Business and Commercial Banking (BCB) through innovative use of technology and data. Operating within an “n-in-a-box” model, they collaborate closely with BCB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both BCB‑specific and Enterprise‑wide technology responsibilities. Job Responsibilities Technology strategy and leadership Develop and implement a technology strategy that aligns with the BCB’s business objectives, leveraging technology and data to drive growth. Partner with the Chief Product Officer and other cluster leaders in BCB to identify and prioritize technology‑enabled opportunities. Oversee the adoption of an “n‑in‑a‑box” operating model, ensuring seamless integration of technology solutions within BCB. Monitor and manage BCB’s KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilisation, and customer satisfaction, to measure success. Tribe Management & Tech/Engineering excellence Provide direct leadership to tech leads within BCB’s tribes, fostering innovation, accountability, and technical excellence. Guide tribe teams and engineers in delivering technology and data solutions that support BCB’s priorities, such as product development or operational efficiency. Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables. Build a high‑performing technology and engineering culture within BCB, focusing on engineering skill development and agile practices. Oversee integration and optimisation of data analytics tools and technologies, focusing on enhancing processing, storage, and analytics capabilities. Ensure continuous availability of data solutions, tracking key performance indicators (KPIs) such as data quality scores and uptime. Embed data governance policies to ensure data quality, integrity and compliance with regulations. Maintain data security protocols across all data practices, working to minimise breaches and uphold compliance with privacy laws. Regularly review data governance frameworks with BCB’s Data and Analytics Executive to ensure adherence to group standards, with a focus on audit readiness and risk management. BCB‑Specific Technology Enablement Drive the deployment of BCB‑specific systems, applications, and data platforms (e.g., customer analytics tools, product‑specific apps) across the full SDLC (design, build, deploy, operate). Ensure the BCB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology. Champion the use of data‑driven insights to enhance BCB decision‑making and customer experiences. Lead digital transformation initiatives unique to BCB, such as adopting AI or automation for BCB’s processes. Group Technology Project Delivery Take ownership of non‑BCB / Enterprise responsibilities by contributing to
