Manager Services George, Western Cape

ATNS Air Traffic Services Leadership Position ATNS is seeking a candidate to provide overall business unit and operational leadership in the provision of Air Traffic Services at George Airport and implementation of regional strategy and policies aligned to the vision and overall business strategy of ATNS. Duties & Responsibilities Major Activities Provide operational leadership to the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall ATNS business strategy. Provide operational Air Traffic Service Unit input and insights into the operations and long-term ATNS strategy. Participate in the development, implementation, and articulation of the regional strategy and value proposition to the organisation aligned to the operations and business strategies. Support the Head and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS. Lead the design, implementation and management of the Air Traffic Service Unit business plan, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements. Drive delivery of the required projects/initiatives within the Air Traffic Service Unit strategy to be on time, within budget and to the required standard. Lead implementation of processes to collect feedback on how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business. Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by cascading the targets appropriately. Build and maintain strong business relationships with customers to understand their strategies and plans to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit’s resources to meet the required service delivery capability aligned to customers’ requirements. Ensure the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended practices. Develop, implement, maintain, measure, monitor and continuously review the Air Traffic Service Centre/Unit’s Station Standing Instructions, policies, procedures, service level agreements, and letters of procedures and/or agreements. Implement and participate in projects aimed at improving the client experience at the Air Traffic Service Unit in collaboration with the stakeholders in the respective business areas. Ensure communication to all affected parties is in line with the requisite quality, empathy, and timelines to deliver outstanding experiences. Continuously monitor and identify any trends or other possible indicators of deterioration in safety or service levels. A pro-active plan to ensure safety and service levels is implemented and maintained. Manage and oversee investigations into air traffic incidents and occurrences, recommending and implementing appropriate action. Ensure that aviation safety as well as all value-added measures are delivered and monitored at all times. Support a drive for continuous innovation and evolution of the ATNS products and services to deliver a best-in-class customer experience all times. Monitor and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Air Traffic Service Unit. Actively contribute to building a high-performing and collaborative culture with customers being at the heart of the company’s offerings. Manage the Air Traffic Service Unit’s performance against strategy and set targets and corporate objectives. Lead the Air Traffic Service Unit’s projects' overall risk assessment and issue management. Ensure compliance with relevant legislation, policy and standards. Participate in industry and regulatory forums and workgroups on a local, regional, national, and international level. Build and maintain effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery. Lead development, utilisation, and management of the Air Traffic Service Centre/Unit’s budget. Ensure effective leadership in the management of operational costs to enable efficient utilisation of financial resources. Ensure accountability and reporting on all costs incurred against the approved budget. In conjunction with ATS Capacity Planning, ensure the availability of skilled and competent staff in the Air Traffic Service disciplines at the Centre to meet the current and future needs aligned to the operating model and overall business strategies. Ensure high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives and the ATNS business strategy. Train, mentor and coach staff as required to ensure continuous development and availability of the required skill and talent. Perform talent management aligned to the HR policies and procedures. Drive employee engagement and retention within the Air Traffic Service Centre/Unit function. Desired Experience & Qualification Minimum Qualifications Air Traffic Control Qualification (Aerodrome Control or Approach Control). Formal leadership (Management Development Program) and or Business management qualification. Post graduate qualification in Business Management, Aviation Management, Operations, or any relevant field (added advantage). Minimum Experience Minimum 8 years of experience in conceptualising, designing, implementing, and managing air traffic management Operations or functions of which at least 5 years must be at Pool Manager level within a complex air traffic services / air traffic management environment. Skills and Competencies Proficient communication skills Empowering Others Managing Performance Transformation and Visionary Stakeholder management Customer service Knowledge of aviation regulatory framework Change Management Coaching / Mentoring Air Traffic Management Financial management Labour Legislation Safety management principles Operational management skills Conflict resolution skills Strategic decision making #J-18808-Ljbffr