Operations Engineer

2 weeks ago


Menlyn, South Africa Open Source (Pty) Ltd Full time

Key Responsibilities Deliver IT operations support services for global production environments. Monitor and maintain application health and performance . Troubleshoot and resolve IT incidents with minimal downtime. Implement and maintain monitoring and alerting solutions . Ensure adherence to security and compliance standards . Lead postmortem analysis of major incidents and drive improvements. Document operational procedures and incident reports. Provide 24/7 support as part of a global team. Essential Skills Fluent in Business English (verbal and written). Minimum 3 years in customer service-facing roles . Strong problem-solving and root cause analysis skills. Ability to manage escalations and complaints effectively. Advantageous IT certifications or qualifications. Familiarity with BMW-specific processes and compliance standards. Qualifications Minimum 2 years IT-related working experience .


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