German Clothing Brand Costumer Support Role

2 months ago

Cape Town, South Africa Fempower Full time

Are you passionate about customer service and fashion? Our client is hiring Customer Service Representatives to be part of the Care Team, providing top-tier service for a Fashion Brand from Germany . We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.

  • Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
  • Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
  • Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer friendly.
  • Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
  • Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing customer experience and developing sustainable solutions.

 

PERFORMANCE METRICS:

  • Achieve weekly call and task targets.
  • Adhere to standard operating procedures (SOPs) and maintain service quality.
  • Delivery exceptional customer satisfaction, contributing to positive feedback.
  • Meet punctuality and attendance requirements.

 

QUALIFICATIONS AND REQUIREMENTS:

HARD SKILLS:

  • Fluency in the required customer language Read, Write, and speak (German and English).
  • Basic proficiency in English for internal communication.
  • Previous experience in customer support or a related field is desirable.

 

SOFT SKILLS:

  • Strong customer focus and a genuine desire to help others.
  • Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
  • Excellent problem-solving skills, with a focus on achieving customer satisfaction.
  • Ability to work collaboratively in a team environment and contribute positively to the company culture.
  • Strong organizational skills and attention to detail.

WORKING HOURS: ROTATIONAL SHIFTS:

  • Monday to Friday: 08:00 – 19:00
  • Saturday: 10:00 – 14:00

 

REMUNERATION PACKAGE:

  • On Target Earnings: 28,000
    • Basic Salary: 24,500.00
    • Shist Allowance : 500.00
    • Commission & Incentives : 3,000.00

 

EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT

  • Medical Insurance
  • Home and Trauma Assist: Emergency and trauma support services.
  • LMS: Access to our learning platform for personal and professional growth.

 

 

  • German Clothing Brand Costumer Support Role

    1 month ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Are you passionate about customer service and fashion? Our client is hiring Customer Service Representatives to be part of the Care Team, providing top-tier service for a Fashion Brand from Germany. We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and...

  • German Clothing Brand Costumer Support Role

    2 months ago

    Cape Town, South Africa Fempower Personnel Full time

    Are you passionate about customer service and fashion? Our client is hiring Customer Service Representatives to be part of the Care Team, providing top-tier service for a Fashion Brand from Germany. We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and...

  • German Clothing Brand Costumer Support Role

    2 months ago

    Cape Town, South Africa Fempower Full time

    Are you passionate about customer service and fashion? Our client is hiring Customer Service Representatives to be part of the Care Team, providing top-tier service for a Fashion Brand from Germany. We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and...

  • Creative Costume Artisans

    2 weeks ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Crew Life at Sea is seeking a highly skilled Creative Costume Artisans to join our team.About the RoleThis is an exciting opportunity for a talented individual to work on various productions and events, collaborating with our production team to create stunning costume designs that align with our overall vision and theme.As a Creative Costume Artisan, you...

  • Theatrical Costume Designer for Crew Life at Sea

    2 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Costume Design Role OverviewWe are seeking an experienced and skilled Theatrical Costume Designer to join our crew at Crew Life at Sea.Job DescriptionThis role will be responsible for creating visually stunning costume designs that align with the overall theme and vision of each production or event.The ideal candidate will have a strong understanding of...

  • German Service Consultant

    3 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Customer Support SpecialistWe are seeking a skilled and professional German-speaking customer support specialist to join our team at Jai Search Consultancy.About the Role:This is a full-time position with working hours from 09:00 to 18:00, Monday to Friday.The successful candidate will provide exceptional customer service to clients via telephone, email, and...

  • Ladies Clothing Sales Assistant

    1 month ago

    Cape Town, South Africa Rubyyes Full time

    Job Applicant Search for Rubyyes: Sales Associate Company Overview: Rubyyes is a luxury resort wear and boho-chic beachwear brand based in Cape Town, located at The Old Biscuit Mill in Woodstock. We pride ourselves on offering exclusive collections that are trendy and stylish, catering to customers seeking high-quality beach attire. Job Title: Sales...

  • German Travel Support Agent

    1 month ago

    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    Job Title: German Travel SupportAbout the RoleFempower Personnel is seeking a highly skilled German Travel Support professional to join its team. The ideal candidate will possess excellent customer service skills, fluency in German, and experience in the travel industry.Key ResponsibilitiesProvide exceptional customer support to clients through various...

  • Brand Manager: Clothing and Footwear

    4 months ago

    Western Cape, South Africa PEP Full time

    Do you love retail marketing and get a thrill from seeing a campaign come to life in-store, on TV, or online? Are you keen to bring your retail marketing expertise to leverage the PEP brand and grow our customer base? If you are a skilled and experienced marketing professional this role has been specially crafted for you. **Purpose of the job** To...

  • German Fashion Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    Fempower Personnel is currently seeking a German Fashion Support Specialist to join our team. This role will involve providing top-tier customer service for a renowned fashion brand from Germany.Key Responsibilities:Customer Support: Deliver exceptional service by managing customer interactions, including orders, emails, calls, complaints, and...

  • German-speaking Social Medial Marketing Specialist

    4 weeks ago

    Cape Town, South Africa Callnovo Full time

    Join our team at Callnovo as a Digital Marketing Assistant to support a renowned U.S. Smart home brand's expansion into the German market. This remote position is crucial for enhancing brand visibility and engagement across diverse platforms. The brand has established its presence in Germany in 2024, garnering significant media coverage and acclaim, setting...

  • German Email Support Specialist

    3 months ago

    Cape Town, South Africa PartnerHero Full time

    **Role Details** Contract Duration: Temporary contract - 10/7/24 through 1/31/25 Work type and Location: Remote Work schedule: Standard working hours, weekdays (occasional weekend day) **About Us** A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented...

  • German Language Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    We are seeking a highly skilled German Language Support Specialist to join our team at Jai Search Consultancy. As a German speaking consultant, you will be responsible for providing exceptional customer support services to clients via email and chat.Your primary objective will be to respond promptly to customer queries, provide accurate information,...

  • German Speaking IT Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Description for German Speaking Support AnalystKey AccountabilitiesWe are seeking a highly skilled German speaking support analyst to join our dynamic team. As a German speaking support analyst, you will be responsible for providing remote 1st/2nd line technical IT support to our clients. Your primary goal will be to troubleshoot and resolve hardware and...

  • German Insights and Support Consultant

    4 months ago

    Cape Town, South Africa Initiate International Full time

    Are you a tech-savvy individual with a passion for delivering outstanding customer service?  Do you speak German fluently and love the idea of helping hoteliers worldwide transform their businesses? Our client, a fast-growing international tech company that is revolutionizing the hotel industry, is offering an exciting opportunity for a German-speaking...

  • German Language Trainer Position

    4 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Description:We are seeking an experienced German language trainer to join our team at Black Pen Recruitment. As a German language trainer, you will be responsible for conducting training sessions, developing lesson plans, and assessing learner proficiency.Key Responsibilities:Conduct high-quality German language training sessions for individuals or...

  • Technical Support

    3 weeks ago

    Cape Town, South Africa Datafin Recruitment Full time

    ENVIRONMENT: A Germany-based company focused on innovation-driven growth is seeking a skilled and enthusiastic Technical Support Specialist fluent in German to join their Cape Town based team. A qualification in IT or a related technical discipline is preferred, along with 2-3 years of experience in a support role, ideally with a technical focus....

  • German Language Expert for Virtual Training

    7 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: German Language Expert for Virtual TrainingWe are seeking a highly skilled and experienced German language expert to join our team as a virtual trainer. In this role, you will be responsible for conducting German language training sessions for individuals or groups, developing and implementing lesson plans and training materials, assessing the...

  • German Language Quality Assurance Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    **Job Title:** German Language Quality Assurance SpecialistBlack Pen Recruitment is seeking a highly skilled and detail-oriented German Language Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the accuracy and quality of German language content.**About the Role:Conduct quality assurance audits to ensure...

  • German Language Instructor

    1 month ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    About the RoleWe are seeking a German Language Instructor to join our team and contribute to the success of our clients in the field of digital transformation.Key ResponsibilitiesConduct German language training sessions for individuals or groups, focusing on language skills and cultural understanding.Develop and implement lesson plans and training...