Coordinator-Business Management

1 week ago


Cape Town, South Africa EXL Full time

Coordinator-Business Management – Service Desk EXL Cape Town, Western Cape, South Africa Posted 1 week ago Key Responsibilities Guide users through troubleshooting processes, step by step, to identify and resolve technical issues. Collaborate with users to gather detailed information about issues, ensuring accurate documentation for further analysis and escalation. Diagnose hardware, software, and network-related problems, and implement effective solutions. Utilize remote desktop tools to access and troubleshoot end-user devices and systems. Escalate complex issues to appropriate internal teams or vendors for further investigation and resolution. Follow established incident management processes to ensure timely resolution and minimize downtime. Prioritize and categorize incidents based on their severity and impact on business operations. Provide timely updates to users regarding the status and progress of their reported issues. Maintain accurate records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create and update knowledge base articles to assist users in self-service issue resolution. Assist users with software installations, updates, and configuration changes. Troubleshoot issues related to business applications, collaborating with application owners or development teams as needed. Clearly communicate technical information to both technical and non-technical users. Identify recurring issues and contribute to proactive problem‑solving to prevent future occurrences. Suggest process improvements to enhance the efficiency and effectiveness of the IT service desk operations. Qualifications & Skills Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Experience: Minimum 2–3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow knowledge. Proficiency with Windows and macOS operating systems. Hardware and basic networking troubleshooting skills. Experience with remote desktop tools and IT service management software. Excellent verbal and written communication skills. Strong analytical and problem‑solving abilities. Customer‑focused attitude. Team player, able to collaborate within a team and across departments. Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Adaptable in a fast‑paced environment. Seniority Level Entry level Employment Type Full‑time Job Function Administrative #J-18808-Ljbffr



  • Cape Town, South Africa RSAWEB Full time

    Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers...


  • Cape Town, South Africa RSAWEB Full time

    **Job Information**: Date Opened - 28/02/2025 Job Type - Full time Industry - Project Management Work Experience - 4 years City - Cape Town Province - Western Cape Country - South Africa Postal Code - 7405 - Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home...


  • Cape Town, South Africa Ziyana Business Consulting Full time

    Overview No Description Available Job Description Liaise with clients to understand event requirements and preferences Act as the main point of contact from booking through event execution Prepare event proposals, contracts, invoices, and detailed function sheets Conduct site visits and venue show-arounds Coordinate with kitchen, service, and operations...

  • Project Coordinator

    1 week ago


    Cape Town, South Africa Project Management Connection Full time

    **Output / Deliverables Measurement/S** **Financial Administration** - Assist in Managing programme budget & costs by updating the programme budget and execute monthly cost & projection reporting - Coordinate PPO time capturing by ensuring that all relevant resources has booked their monthly time on PPO before month-end closure. - Manage account payments...


  • Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To plan, coordinate, executive and implement an effective planned preventative maintenance plan and system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of planned and scheduled maintenance according to client schedules and in line with client SLA’s - Manage, seek the correct approvals,...

  • Project Coordinator

    1 week ago


    Cape Town, South Africa Project Management Connection Full time

    **Job Purpose**: The Project Coordinator will support Project Managers in the execution of projects, administrative support to the project managers and project teams. **Key outcomes**: The following outcomes will be expected to be achieved: **Project Coordination/Support**: - Administrative support to allocated Project Managers and project teams. -...


  • Cape Town, South Africa JSM Business Services Full time

    Our client in Cape Town, who supplies a range of products and services to companies in various economic sectors in South Africa and Southern Africa, wants to appoint a Business Unit (BU) Manager for their Subsidiary Business based in Pemba, Mozambique within the Cabo Delgado Province. The Mozambican entity is a service company involved in the Energy sector...

  • Project Coordinator

    5 days ago


    Cape Town, South Africa M3 Human Capital Management Full time

    Outsourced CFO is looking for a Project Coordinator to join the Programmes Department. You will ultimately plan, organise, facilitate and project manage programme events and programmes. Reporting directly to the Head of the Programmes Department. Job responsibilities will include, among other: **Project & Deliverable Management**: - Inform internal staff...


  • Cape Town, Western Cape, South Africa Online Education Services Full time R500 000 - R750 000 per year

    Company Information  OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace...


  • Cape Town, Western Cape, South Africa Online Education Services (OES) Full time R80 000 - R120 000 per year

    Company InformationOES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change...