EUC Engineer

Join or sign in to find your next job Join to apply for the EUC Engineer role at dentsu The dentsu technology team requires experienced 3rd line engineers to join its Global EUC technology team. This role will report to the EUC Governance Manager. Key Responsibilities Support EUC services across Collaboration, Identity and Access, and Client Infrastructure towers within a service management framework aligned with agreed standards and service levels. Develop and maintain EUC policies, standards, and procedures in line with industry best practices and ITIL framework. Assist with the implementation and administration of EUC technologies and solutions. Collaborate with cross-functional teams to ensure alignment and support for EUC initiatives across the regions. Stay abreast of the latest trends and advancements in EUC technologies and make recommendations for continuous improvement. Actively engage with change and problem management processes, supporting the delivery of technological change across EUC services. Create and manage knowledge base articles for EUC services and shift left tasks to the Service Desk or End User Services (Desktop Support) teams. Ensure all incidents and service requests for the EUC services in scope are resolved, escalating tickets to the EUC Engineering teams only when a global change in service or process is required. Ensure tickets are resolved promptly per the SLA Framework. Qualifications And Experience Proven ability to write technical documentation such as operational runbooks. Technical aptitude needed to handle innovation and change resulting from implementing new technology solutions. Proficient in ITIL IT service management, including change, incident and problem management. Proficient in scripting with PowerShell including Microsoft Graph. Strong technical expertise in either Collaboration, Identity and Access, and Client Infrastructure where required. Excellent problem-solving skills and the ability to work under pressure. Effective communication and interpersonal skills, with the ability to engage and explain complex issues to end users. Proactive and self‑motivated, with a commitment to continuous learning and professional development. Qualifications or proven experience in relevant EUC technologies (e.g., Okta, Microsoft 365, Active Directory, SCCM, Intune, AVD). Involvement in implementing technology processes, policies and standards. Proven experience administering complex EUC environments at a 3rd line level in a large enterprise organization. Personal Characteristics Ability to identify and manage priorities. Excellent written and oral communication skills. Excellent relationship and interpersonal skills. Innovative and proactive approach to work. Ability to set and achieve goals for self and your team. Location Cape Town Brand Dentsu Time Type Full time Contract Type Permanent #J-18808-Ljbffr