Branch Delivery Sales And Service Team Leader

3 weeks ago

Pretoria, South Africa Wesbank Full time

Job Description Manage and support the sales and service team ensuring targets are met, compliance is adhered to, and exceptional customer service is delivered. Responsibilities Provide operational support related to activities and initiatives that contribute to overall growth and profitability. Drive sales across product and campaign initiatives to exceed set targets. Deliver customer experience excellence aligned to organisational values and service standards. Build long‑term professional relationships with customers. Collect and analyse customer feedback to improve service. Provide customers with relevant information about products and services. Ensure resolution of queries and complaints in a timely manner. Engage in cross‑functional relationships to obtain and provide support. Manage the growth of the active customer account base and advise on product integration. Ensure compliance with statutory, legislative, policy and governance requirements. Implement policies and governance practices across the business. Maintain knowledge of legislative amendments, industry best practices and internal procedures. Provide accurate and reliable business intelligence and analysis of trends. Provide regular reports on service delivery against SLAs and customer targets. Manage team delivery against goals and support talent management practices. Ensure performance moderation, disciplinary action, recognition and retention processes align with HR policies. Develop staff through coaching, guidance and personal development plans. Promote a collaborative culture and share knowledge and ideas. Ensure employment equity plan targets are met in recruitment and employee movement activities. Qualifications A completed financial related qualification (NQF5 or higher). Benefits Opportunities to build relationships as part of a dynamic team. Challenging working environment. Personal and professional growth. EEO Statement All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law. Application Deadline Applications will no longer be accepted from 28/10/25. Please submit applications ahead of the closing date. #J-18808-Ljbffr

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