Customer Experience Coach

3 weeks ago

Sandton, South Africa Merchants Full time

Are you passionate about developing talent and delivering customer service excellence? We’re seeking a Trainer & Quality Coach to support high-performance teams. Your Mission You’ll be responsible for training new hires, coaching agents, and evaluating customer interactions to ensure consistent quality and outstanding service delivery. What You’ll Do Deliver engaging i nduction, product, and systems training Evaluate live/recorded calls to identify improvement areas Provide impactful 1:1 coaching sessions Support OJT and floor-walking for new hires Maintain accurate training and coaching records Participate in calibration sessions and feedback loops Matric (or NQF equivalent) At least 1 year of experience in a contact centre Strong planning, attention to detail, and customer orientation Flexible to work Canadian business hours Seniority level Mid-Senior level Employment type Full-time Job function Training and Quality Assurance Industries Telephone Call Centers Location Johannesburg, Gauteng, South Africa #J-18808-Ljbffr

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